Synchronisation Errors

Good Day,

Were you able to get this issue resolved? Thank you.

Greetings Jeff.

I believe the original issue (which was migrated over from the EminentWare forums site, so we've lost the identity of the original poster) was related to a customer-specific issue with the solarwinds.com SSL certificate.

Is your question one of curiosity, or are you experiencing issues with catalog synchronizations?

  Lawrence,

I too am having the same issue and currently have a ticket open. I am able to download the cab file by accessing the following from
within IE as instructed by support:

  'https://3pupcontent.solarwinds.com/Content/Fetch'

However, I have to first click OK to proceed past the website
security cert warning. I have also added the site to the Trusted Sites within
IE as instructed by support, but he results are the same. Thank you.

I read the ticket history ... given that the browser is giving you a certificate warning, that would suggest that the machine you are browsing from does not have the SolarWinds SSL certificate installed.

Adding the site to "Trusted Sites" won't help at all if the SSL Certificate is not downloaded and installed. I think the question revolves around why there's an issue with the certificate. I'm unable to reproduce the error in my instance of IE8.

If you navigate to Internet Options -> Content -> Certificates, and click on the "Certificates" button, do you have any entries in the Personal store for SolarWinds?

In the same dialog, select the "Trusted Root Certification Authorities" tab. Do you have entries there for SolarWinds? Do you have entries for Thawte?

Are any of the above that do exist expired?

Does this machine have KB2661254 installed?

Does this machine have KB931125 (April 2012) installed?

What OS is running on this machine? If Win2008/Win2008R2, is the "Root Certificates Update" feature enabled?

If none of the above produces any actionable leads, can you paste up a screencap of the warning dialog you are receiving?

Internet Options -> Content -> Certificates

Personal store for SolarWinds? - No

In the same dialog, select the "Trusted Root Certification Authorities" tab. Do you have entries there for SolarWinds? - No

Do you have entries for Thawte? Yes

Are any of the above that do exist expired? All Thawte certs are valid

Does this machine have KB2661254 installed? - No - At this time i have installed KB2734608 and deployed new Self Signed certs, so I belive that I still need to install this, can you confirm?

Does this machine have KB931125 (April 2012) installed? - No

What OS is running on this machine? If Win2008/Win2008R2, is the "Root Certificates Update" feature enabled? - No

I would suggest installing the April 2012 KB931125, enabling the Root Certificates Update feature, and then you should be able to install the SolarWinds SSL certificates.

My educated guess is that you do not have the current Thawte Root CA certificate, and thus the requisite SSL certificates cannot be installed (i.e. are not trusted).

Internet Options -> Content -> Certificates

Personal store for SolarWinds? - No

In the same dialog, select the "Trusted Root Certification Authorities" tab. Do you have entries there for SolarWinds? - No

The operational cause of the synchronization failure is that the requisite SSL certificate is not being installed, or cannot be installed, in the certificate store.

Lawrence,

I ran April 2012 KB931125 and was able to access via IE without the cert warning. I then ran a successfully sync. I will now enable the Root Cert Update Feature and would think that this should resolve now and moving forward. Thank you for your assistance.