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Patch Manager Publishing Wizard loop with Reader Update.

Dear Forum

I have troubles to Publish Reader 10.1.7 Update. Patch Manager can Download the Package. When I publish

the package to our WSUS Server it loop (Progressbar is always running without progress) on following stage :

SolarWinnds_Loop.jpg

Nothing happen anymore. Other Packages works well (Java and Flash).

Any hints?

Best regrads,

ben

  • Interesting. The publishing process should error at some point if something has gone wrong. Lets go ahead and reproduce this issue with logging enabled. This should shed some light on what exactly is hanging up. Here's a KB article on how to enable the logging.

    http://knowledgebase.solarwinds.com/kb/questions/3616

  • Hi David,

    Thanks for the hint. I found Following :

    DataPortal_Execute method call failed

       at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)

       at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreateAttachments(String fqtaskdir)

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreatePublishPackagesTask()

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.DataPortal_Execute()

       at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)

       at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)

       at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

    The process cannot access the file 'AdbeRdrUpd1017.msp' because it is being used by another process.

    Stack Trace:    at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive)

       at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive)

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreateAttachments(String fqtaskdir)

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.CreatePublishPackagesTask()

       at EminentWare.BusinessObjectLayer.SoftwarePackage.SoftwarePackageList.PublishPackagesPreparationCommand.DataPortal_Execute()

       at Csla.MethodCaller.CallMethod(Object obj, MethodInfo info, Object[] parameters)

       at Csla.MethodCaller.CallMethod(Object obj, String method, Object[] parameters)

       at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

       at Csla.Server.SimpleDataPortal.Update(Object obj, DataPortalContext context)

       at Csla.Server.DataPortal.Update(Object obj, DataPortalContext context)

       at Csla.Server.Hosts.RpcPortal.Update(Byte[] requestData)

    Then I check with ProcMon which process has this file open :

    OfficeScan.jpg

    Uhm, It's the AV. But why other packages work well except this one? I will unload the AV and try again.

    Thanks for your help!

    ben

    Update : It was the AV... Guess I will exclude some directories... Mark topic as solved. Thanks for your help!