We use Solarwinds for monitoring our networkand HP ITSM as our ticketing system. We would like to integrate the two tools.
We want to ensure that alerts generated by Solarwinds are sent to our servicedesk tool(HP ITSM) that will generate tickets .
1. Is it possible?
2. How do we go about it?
I haven't found any step by step instructions for this particular integration, but there is general information about integrating SolarWinds Orion with third-party ticketing systems here:
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.