We are looking at the possibility of an in-house ServiceNow integration using our own Perl programmers in order to send alerts from our Solarwinds NPM/NCM/NTA server to ServiceNow for ticketing purposes. As part of performing basic research on this subject a Thwack! post back in December of 2013 was noted.
We have NPM 10.7, NCM 7.2.2 and NTA 4.0.1 installed. NPM, NCM and NTA are on their own VMware box while NTA Storage Manager is on another VMWare box along with flow data. The NPM and NCM databases are stored on a separate physical server.
We are seeking information about the integration of Solarwinds and ServiceNow using internal resources but have some basic questions.
If there are questions other than the above you would think are more pertinent and should be asked please feel free to let us know what they are.
Since you mentioned eyeShare for quickly integrating Solarwinds with ServiceNow, just thought I'd mention a few things:
1. No -- personally we use the HTTP post from a solar winds Alert to our service now instance to create alerts (*).
3. it works (*)
4. Others are seriously considering off-the-shelf products to provide event management as a subsequent step / CSI of our incident management process. Mostly because the non-network alerting we have (i.e. the non-Solarwinds NPM bits) are so fragmented that the [other]people responsible for that bit need some help in coming up with a solution that works.
*this is/was good as a first pass, but you will need to get some event management system if you want to put a lot of alerts into ServiceNow;
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