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No data on Summary (Receiving invalid v9 template from Cisco ASA) - Last valid data according to NTA was 2.2.2016

mikenol1973 over 7 years ago

Hello all,

I have inherited Solarwinds NPM, and NTA that apparently stopped working correctly on the above date. They devices show green and I can see the interfaces and traffic. The summary page shows no data for Top Conversations, Top 10 Applications etc. Top 10 Netflo by % says they aren't available because Netflow and CBQoS data are not available. I have followed several documents regarding steps to try and Perfmon confirms I get traffic although it have a fair amount of Packet dropped: unmanaged node but it doesn't change (go up). I see that I get Netflow V9 packets received.

Wireshark confirms the port, and NetFlow source. I have Enable automatic addition of NetFlow sources and unmanaged interfaces, matching nodes by another IP...basically everything in Netflow Management checked.The configs seem to be correct.

Any thoughts or ideas, or questions are greatly appreciated.

Thank you in advance.

0 amarnath_r over 7 years ago

Please check if NTA FSDB has enough disk space.
Status of Netflow Collector Services.
Check Manage NetFlow Sources and CBQoS Polling
Try Restarting NTA services once.
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0 mikenol1973 over 7 years ago in reply to amarnath_r

amarnath_r , thank you for the response - here are the checks requested:
DB has enough space - I'm not sure what enough is but currently
     Total Space Used - 660 Mbytes
     Data Space Usage - 66 Mbytes
     Index Space Usage - 16 Mbytes
     Free Space Available - 550 Mbytes
     Transaction Log Size - 101 Kbytes
All services are up (first time I restarted Netflow the reaction was the improper V9 template)
NetFlow Sources and CBQoS Polling are unchecked (globally managed)
Globally CBQoS Polling is on
Netflow Settings:
Let me know if you need more information.
Thank you.
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0 mikenol1973 over 7 years ago

Update -
It appears I get (on the collector) both Data-Template and Data packets, expansion shown below. It appears that by the document here - Required Flow template fields in NTA - SolarWinds Worldwide, LLC. Help and Support
That some fields may be missing, does this seem like the correct conclusion?
Thank you in advance.
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0 mikenol1973 over 7 years ago

Forgot the Wireshark
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0 alphabits over 7 years ago in reply to mikenol1973

Hey man, did you ever find a fix action for this?
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