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NTA 2020.2.1 HF 2 Not Installing ---- ONLY NTA not the platform HF2

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So I worked with Solarwinds Tech support today. There saying it seams to be a bug with the installer for installing the NTA 2020.2.1 HotFix 2. This does not affect the platform update to HF2 which install successfully..

 

NTA 2020.2.1 HF2 will not install for me. We tried the web installer, online installer, offline installer.


Pending a response from there development team.

 

Anyone else having this issue?

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1 Solution

It's fixed by doing the following.

 

can you go to C:\programdata\solarwinds\installers

Look for NTA hotfix 2 installer  (msi) file , and run it as an admin.

 
 

Run: NTA-2020.2.1.13378-SolarWinds-Orion-NTA-v2020.2.1-HF2.msti

 

Ref Case #682341

View solution in original post

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Product Manager
Product Manager

Erik, do you have a support ticket open on this yet?

I can help engage the development team, but I'll need your diagnostics. I'll email you directly.

 

@jreves 

It's fixed by doing the following.

 

can you go to C:\programdata\solarwinds\installers

Look for NTA hotfix 2 installer  (msi) file , and run it as an admin.

 
 

Run: NTA-2020.2.1.13378-SolarWinds-Orion-NTA-v2020.2.1-HF2.msti

 

Ref Case #682341

View solution in original post

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