I'd like to see a better two-way integration with ServiceNow. It should be configurable to allow actions in ServiceNow such as, resolving or closing a ticket in SN can clear an active alert in SolarWinds where that incident originated from the SolarWinds SN alert action. Additionally, I'd like to see better logging of the integration's communications including writing the SN incident number and sysid to the SW database so that the incident/alert life cycle can be more easily traced.
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