Just a thought I wanted to share.
We have a need to alert in ways that we cannot achieve with the limitation of the alert console. What we would like to have is for example: Setup an alert (Down alert). In this alert, create a sub level where we can section off different devices. On the action side create another sub level that would allow us to alert only the owners of said devices. To further explain, lets say in this down alert I have a section for windows servers and a section for backup servers and a section for Unix servers. Currently, it'll pick up all these alerts if you level the condition in general sense. But when it comes to action it can't for example detect if it's a unix servers send it to unix team, etc. And this is exactly what we want it to do. We want the down alert to section of devices so if said devices goes off it alerts their specific teams instead of leaving things high level and sending a network node down to all teams.
Only way I've found as a work around is to create separate alerts. But in doing so, clutter is created. And you end up with a large list of alerts to manage and monitor. It gets confusing for large environments like ours. We used to have alert central which allowed us to explore further the idea. But since it went EOL we ditched the software. OpsGenie seem like a good idea but we hated the fact that solarwinds went from a full featured software to a service that is now paid to get all the features and add the numbers of users we need. So basically solarwinds left us out to dry on this by killing the only alternative that would of worked for us.
In our situation we can't justify OpsGenie due to the price, and the fact that it's a bit overkill for what we need. However these features would of been great if they where native. It's not recreating the wheel but rather just expanding the capabilities and functions of the alert console. Giving us run to go granular several layers deep to accomplish a clean and effective way of creating alerts with out clutter but with efficient and high functionality.
I know most people deal with it. But it causes me and my team great pains currently to manage a large number of alerts and growing due to alerting demands we are getting. So this would help us streamline our processes and cut down on hours spent just to keep this in order.
Thanks!