Fix the "test alert" feature in the advanced alerts!
Currently it ONLY runs through the alert portion of the advanced alert. Why the heck isn't it running through the filters/triggers before just sending the email?
We are an enterprise business & SolarWinds is an enterprise class monitoring/reporting solution.
We have been banging our heads for 2 weeks on a new advanced alert.
Created a custom node property; applied it to some 20 nodes. (all Cisco)
Created a new email alert when the 2 following events happen.
Cisco IOS last boot change + custom node property is present.
This way the group assigned to the email ONLY gets alerts when those specific nodes reboot (no matter the reason) & not the entire corperations devices reboot.
Using the "Test" function it appears to work great.
Until in real life it doesn't alert.
Turns out that there are 2 issues involved.
#1 The "Test alert" feature actually ONLY tests the alert message and NOT the trigger & filter portion of the alert process!
#2 The SolarWinds engineer said that when I change the criteria from custom Node poller (which is where he claims the custom property resides) to Node for the Cisco IOS change; somehow it breaks the alert. Cant be fixed or changed. Have to delete it and completely rebuild it.
I am waiting for a response as to what process will allow me the 2 criteria I want matched to trigger the email alert will work so the alert comes across as necessary.
We have Cisco firewalls that will actually run through the entire process with a synthetic test condition & alert you to where it passes and fails.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community.
More than 150,000 members are here to solve problems, share technology and best practices, and directly
contribute to our product development process.
Learn more today by joining now.