Improving SolarWinds support for SD-WAN

[#1]

Hello!!

The SolarWinds User Experience (UX) team is tasked with improving the usability and usefulness of our products. Right now, we are interested in providing better support for your SD-WAN provider(s).

I'm looking for a few people to give feedback on what kind of support they'd like to see out of SolarWinds' network management suite of products. If you're interested in participating, let me know what time/day works best with your schedule and let's talk!

As with any UX call - your feedback will directly influence the direction of our products and will be heard by our Product Managers. To show our thanks, participants will receive 3,000 THWACK points for their time.

Thank you, and I hope to hear from you!

Ashley Orr, UX Researcher
Ashley.orr@solarwinds.com

[sherif.elella]

Hi, @ashley.orr ,

Wednesday anytime between 7GMT and 21GMT. 

[ashley.orr]

Hello @sherif.elella ! I'm sending you a message right now. 🙂 Thank you!

[raymondakrawi]

Hello Ashley, I would be interested in participating. Please send me the days you have scheduled and I will which day works best.

[dave_ent]

Hi, @ashley.orr I would be interested in participating.

[ashley.orr]

Hello @raymondakrawi and @dave_ent 

Thank you for reaching out!

The Network Management Product Managers are doing some research into this. If you have some time, could you fill out a quick (<10 min) survey about what you’re looking for? We using this survey to point us in the right direction in terms of what our users would like to see. (The same survey is posted on THWACK, as one of the rotating banner headlines). 

http://thwack.survey-sd-wan-support.sgizmo.com/s3/?CMP=THW-BAD-THWK-SW_WW_X_X_X_X_EN_SDWANsurvey_X-X...

[ioan_bucsa]

@ashley.orr If it's not too late, sign me up as well!

[ashley.orr]

Hello @ioan_bucsa !

I'm not scheduling any calls at the moment, but I'll follow-up with you via PM... I have a couple quick questions. 🙂 

[cray]

we would be very interested. we have Meraki, Fortinet and Velo SDWAN  products we are monitoring. we are having some challenges in providing true platform availability. https://thwack.solarwinds.com/t5/NPM-Discussions/Grouping/m-p/604583#M149201

Additionally in using the DDNS functionality out of Fortinets product, our Domain controllers do not pick up on these changes cleanly relying on Google DNS. 

we are also very interested