When running NCM installer received following Error.
Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.
at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)
at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)
at OrionInstallerLib.InstallerInfoProvider.MsiConditionCreator(String installerFileName, XElement conditionElement)
at OrionInstallerLib.InstallerInfoProvider.CreateConditions(String installerFileName, XElement conditionsElement)
at OrionInstallerLib.InstallerInfoProvider.CreateInstallerInfo(XElement installer)
at OrionInstallerLib.InstallerInfoProvider.<Load>b__1(XElement x)
at System.Linq.Enumerable.WhereSelectEnumerableIterator`2.MoveNext()
at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
at OrionInstallerLib.InstallerInfoProvider.Load(XElement root)
You can try following Steps in order to correct this issue.
1. Disable UAC (User Access Control ) on the System Reboot
- Installer NCM > right-click > Properties > Unblock
- Reboot and log in with local Administrator account.
- Now, you should be able to run the installer successfully.
If still have the same issue.
- Execute the NCM installer.
- Once you have the Error ( Do not close the above Error )
- Let all the files got extracted to the below location.
- Dont cancel the installer
- Now navigate to the user you are logged in (Local Administrator )
%userprofile%\AppData\Local\Temp\2\SWOrionSetup\SubInstallers
- Run manually the msi file called " SolarWinds-Orion-NCM-v7.1-Server.msi "
- And see if running this MSI resolves the issue.
- Once Done Run the SolarWinds-Orion-NCM-v7.2.1-NPM-Integration and complete the Configuration Wizard.
If you are trying to install NCM 7.0.2
You will need to install the both files as below .
For 2003 Server path.
You can type in cmd whoiam and the path of the user you are currently logged in .
C:\Documents and Settings\Administrator.TFLOWSERVER\Local Settings\Temp\1\SWOrionSetup\SubInstallers
(installer Log location )
<C:\Documents and Settings\All Users\Application Data\SolarWinds\OrionInstaller.log>
** Best Resolution Steps **
See the KB post here
You will see an error that looks like the following when running the upgrade package
-Check C:\ProgramData\Solarwinds\OrionInstaller.log you will see the following:
2014-03-21 21:48:22,326 [18] INFO OrionInstallerLib.MsiDatabaseInfo - Found related product "SolarWinds Orion Core Services 2012.2" v112.2.1504.5 already installed.
2014-03-21 21:48:23,418 [18] ERROR OrionInstallerLib.InstallChain - Microsoft.Deployment.WindowsInstaller.InstallerException: The installation source for this product is not available. Verify that the source exists and that you can access it.
at Microsoft.Deployment.WindowsInstaller.Installer.OpenProduct(String productCode)
at OrionInstallerLib.MsiDatabaseInfo.FromInstalledProduct(String upgradeCode)
at OrionInstallerLib.InstallChain.IsDifferentBuildOfSameProductInstalled(String installerFullPath)
at OrionInstallerLib.InstallChain.ExecuteInstaller(InstallerInfo info, Int32 startingTick, Int32 totalTickCount)
at OrionInstallerLib.InstallChain.ThreadProc()
-Copy the Product name string in quotes from the info message
-Open RegEdit and search for the string. You will find a UniqueID Key under HKEY_CLASSIS_ROOT\Installers\Products that will have a ProductName string value that matches the above. Delete the entire key(folder)
(Below is an example of this key)
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282]
"ProductName"="SolarWinds Orion Core Services 2014.1"
"PackageCode"="7A47EE3B3E982BE47A1BD231543A8F3D"
"Language"=dword:00000409
"Version"=dword:720105ba
"Assignment"=dword:00000001
"AdvertiseFlags"=dword:00000184
"ProductIcon"="C:\\Windows\\Installer\\{F0D1C16F-0315-48D6-8FB3-10AF7F142728}\\InstallerIcon"
"InstanceType"=dword:00000000
"AuthorizedLUAApp"=dword:00000000
"DeploymentFlags"=dword:00000003
"Clients"=hex(7):3a,00,00,00,00,00
[HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList]
"PackageName"="CoreInstaller.msi"
"LastUsedSource"=hex(2):6e,00,3b,00,31,00,3b,00,43,00,3a,00,5c,00,50,00,72,00,\
6f,00,67,00,72,00,61,00,6d,00,44,00,61,00,74,00,61,00,5c,00,53,00,6f,00,6c,\
00,61,00,72,00,57,00,69,00,6e,00,64,00,73,00,5c,00,49,00,6e,00,73,00,74,00,\
61,00,6c,00,6c,00,65,00,72,00,73,00,5c,00,00,00
[HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList\Media]
"1"=";"
"2"=";"
"3"=";"
[HKEY_CLASSES_ROOT\Installer\Products\F61C1D0F51306D84F83B01FAF7417282\SourceList\Net]
"1"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,44,00,\
61,00,74,00,61,00,5c,00,53,00,6f,00,6c,00,61,00,72,00,57,00,69,00,6e,00,64,\
00,73,00,5c,00,49,00,6e,00,73,00,74,00,61,00,6c,00,6c,00,65,00,72,00,73,00,\
5c,00,00,00
-ReRun Upgrade installation package.. you may need to do this several times as several product sources may be invalid
