I have configured a couple of wireless heat maps.
My issue is that when I run the map I get the following error:
Automatic re-generation from 12/1/2015 11:15:59 AM was not successful. Try to generate in the Network Atlas manually and updated map will be visible here.
Last error message: 'There is no available engine to process the WirelessHeatMap generation.'
I am new to Solarwinds and have no idea what I am looking for.
Can someone send me in the right direction?
What version of NPM are you running? Have you installed any available hotfixes? If you're not running the most recent version (11.5.3 as of the time of writing), I suggest you patch your install, and see if the issue persists
can you share what the SW techs did to assist you please? I'm having the same issue. I've also logged a ticket now - but if you can help sooner that would be great.
Below, I listed steps that were provided in an email when I recently opened a case with SW Support:
After all of the steps above have been performed, your heat map should generate as desired. I hope this helps!!
I have a downtime window on Saturday when I'm upgrading the platform. Will
see if the upgrade fixes it. If not then I'll follow these steps and let
you know after.
On Tue, Jan 24, 2017 at 2:40 PM, michael malendoski <
I had the same issue with a Cisco 5520 WLC. What resolved the issue was executing the following query against the NPM database:
DELETE FROM PendingNotifications
DELETE FROM Subscriptions
Once these queries were executed, the heat map was able to generate properly.
you could try change the default automatic heat map generation time to different hour. You can find it in web console on settings page under "Threshold & Polling" -> Polling Settings and in that page should be section for Wireless HeatMap with the setting "Map Generation Start Time".
Unless someone here in Thwack has the answer, I'd suggest you open a Support Case with Solar Winds. You can always close it, or compare answers if someone provides some ideas here. At worst you've got multiple experts working for you, with one team guaranteed to get the answer you need, and with the other team potentially working faster for you.
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