While installing Solarwind agent manually on windows server which is in different domain. I am getting attached error message.
I have configuration of trust between both the domains but still i am getting the error while installing the agent manually. Communication port 17778 is open for manual agent installation.
Error Code: WinHttpSendRequest: 12002: The operation timeout: The operation timeout.
Please suggest for a resolution.
Windows & Linux Servers: Agent
Had a customer with this issue. It turned out that he has proxy configured, which he does not see for IE.
This topic turned my attention to proxy
So It does not need to be just FW, proxy configured can also cause this.
What is really hard is that all troubleshooting steps to validate connection will pass (telnet, browser test using https://PollerIP:17778/) as they will not use this proxy.
So if you encounter this ERROR, check whether some proxy is configured via:
netsh winhttp show proxy
This WinHttpSendRequest 12002 error is simply a timeout error. It means the Agent was unable to connect to the Orion Server in 'Active' agent mode. This is most commonly caused by hardware/software firewalls, router access control lists, proxy servers, between the Agent and the Orion server itself.
I am getting the same error on a server that is in the same domain as our Orion server. The agent had actually been installed and working just fine but around 6:30am today it stopped communicating with Orion and was reported as down, even though the server was up. Tried rebooting the server, and tried to remove and re-install the agent and am now getting the same error you posted. I've deleted the node and agent from Orion and I can't re-add it from the console either. I haven't contacted support yet but will do that soon.
The most common reason for this error is that TCP Port 17778 is not open from the machine where the Agent is installed to the Orion server or Additional Polling Engine. Have you tried using Server Initiated Mode instead?
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