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What methods do you use for gathering end-to-end response time?

FormerMember over 11 years ago

We have offices located around the world, being primarily located in APAC. One thing I have always struggled with when setting up a centralized monitoring system is measureing end-to-end response time from the remote users perspective.

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Example:

Mr. A in Japan connects to our Intranet web server in our sunny San Diego HQ office data center. His page refresh times are not so good, lets say 4-5 seconds. Yet Ms. B, sitting next to him, is hitting our ERP in HQ and page refresh times are fine, less than 1 second. Other users in the same Japan office are experiencing similar speeds with both the Intranet site and our ERP site.

NPM is centralized in San Diego HQ and we have it gathering data on the routers and switches in Japan. Nothin out of the oridinary, RTT stable at 120ms.

Obviously a problem with the connection to our Intranet site from Japan, but how would we know this, short of him placing a call to our help desk?

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Without having to purchase a mini NPM version for each regional office, what methods have you used or do you use to gather 'end user-like' response time data? Any Nagios scripts or others open source like alternatives that can be installed on a remote Windows or Linux server that can report this data to Orion NPM?

Thank you

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byrona over 11 years ago +1

It sounds like you are already capturing IPSLA data and that isn't showing a problem. The next thing you may want to try out is the SolarWinds product SEUM which does multi-site Synthetic End User Monitoring…

0 byrona over 11 years ago

It sounds like you are already capturing IPSLA data and that isn't showing a problem. The next thing you may want to try out is the SolarWinds product SEUM which does multi-site Synthetic End User Monitoring of websites.
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0 FormerMember over 11 years ago in reply to byrona

We will take a look at SEUM, although as I stated in my post, we are thinking a bit more on the "economical" side, at least to start.
I found some OpenSource software that comes close to what we want. If it doesn't do the job, I'll download the trial of SEUM and kick the tires.
...
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0 byrona over 11 years ago in reply to FormerMember

I would be interested to know what that open source tool is.
Another thought is to use the IPSLA protocol to do HTTP checks.
Sent from my iPhone
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0 FormerMember over 11 years ago in reply to byrona

WebInject is the OpenSource tool.
I thought about using a Powershell script to parse in the output from WebInject and possible writing a SolarWinds application monitor. That is if it provides the data we're looking for.
Regards,
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0 sam1991 over 11 years ago

Nagios can actually be integrated with autoIT to create response time tests. These can be deployed anywhere and return detailed response data.
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0 familyofcrowes over 11 years ago

We use APM template to watch extranet websites response times. The HTTP monitor component works great and lets us know if basic traffic to that port is goot. You can use a port monitor to watch anything on the other end.
We do this to watch our extranets, this way we know if the web is slow of if thier app/infrastructure is slow and we need to call them...
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0 FormerMember over 11 years ago

Once you know there is an end to end issue you are going to want to know why so I would look at solving the issue from the why angle.
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0 FormerMember over 11 years ago in reply to FormerMember

Agreed, we would start down the "5 Why's" path. Not sure there is any other effective way to look at it.
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