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Level 17

What We're Working On: New Alerting Engine

Welcome to Web-Based Alerting

Those of you following our flurry of beta announcements for NPM v12 may have noticed a long requested feature make an appearance- Web Based Alerting

We didn't just move alerting to the web however, what you'll see in the beta is a new alerting engine written from the from the ground-up. We've retained much of the flow and styling of the previous alert manager, so you'll feel right at home with the new interface.

While there is more goodness on the horizon for alerting (stay tuned to NPM beta announcements) we wanted to take a few minutes to go over some of the exciting new features. Without further ado:

Manage Alerts in the Web

One look at the new "Manage Alerts" grid tells you this isn't just a port of the old Advanced Alert Manager to the web:

Manage_alerts.png

Notice the "Action Manager" tab? Actions may now be edited independently from Alerts. Perform bulk edits, Test / Simulate actions, import / export / etc:

Action_Manager.png

Right from the first alert-creation screen, you will notice some new functionality:

Alert_properties.png

That's right - alert severity and custom properties. Imagine all the fun you can have with a new set of CPs.

Expect to see more fun things on the "Trigger Conditions" page, but the big new feature you'll see in beta is the ability to build conditions off of multiple object types:

9-16-2014 2-28-08 PM.png

Want to combine nodes and applications in an alert? Done.

Our Time-of-Day scheduler is improved in the beta as well:

9-16-2014 2-31-53 PM.png

Are you currently creating multiple alerts for different time ranges? No more.

New / improved alert actions are starting to surface in the beta as well:

9-16-2014 2-35-08 PM.png

You may notice the addition of "Change Custom Property" action. Need to flag something out of service, or change a CP for evaluation in another alert? The possibilities are endless:

9-16-2014 2-38-05 PM.png

If you happen to configure a "Play Sound" or "Text to Speech" action, you may notice an option to download a new "Desktop Notification Tool":

9-16-2014 2-40-11 PM.png

Not only will the tool play sounds / speech on your local machine / NOC system based on alerts, but has the ability to ACK as well.

9-16-2014 2-42-05 PM.png

Email actions also now have "Secondary SMTP server" option for redundancy:

9-16-2014 2-44-50 PM.png

Finally, before you submit the new alert definition, the beta will give you a sanity check to make sure you're not about to spam your entire team:

9-16-2014 2-45-55 PM.png

More exciting alerting improvements to come. If you're interested in staying on top of the action, get involved with our beta program. Details and link may be found here: NPM 12.0 Beta3 Now Available

Not ready for that sort of commitment?

We'd love to hear your thoughts below.

Tags (1)
38 Replies

I am very intrested...  Looking forward to this very much...

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Level 15

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Level 13

I got to do a UX session on this and the "pretty flippin' awesome" assessment actually undersells it a bit. This is one of the best usability upgrades I've seen come out of Solar Winds in quite a while.

Level 14

This seems very interesting.  By the way, will we still be able to setup Custom SQL Alerts?  Or will we be allowed only use the fields available in the new alerting engine?  We use Custom SQL Alerts from time to time, and would not want to lose that capability when upgrading to NPM v12.

You bet!

9-17-2014 10-24-00 AM.png

Would love your feedback if you get a chance to check out the beta.

MVP
MVP

wow - this is waaay more than I was expecting

Just to say - I love Solarwinds because of stuff like this. These changes are a laundry list of customer feature requests

the chew toy for the dog of life

I still see some aspects of this that will need refining...but the scheduling portion for alerts is a step in the right direction...the question that comes to mind is how easy is it to go back and update the 'window' that is associated with an alert ?  Both in change it to a different "window" or to alert the time period of that window ?

Will this capabilty to apply a scheduled window be able to be applied to a component monitor ?

What about the ability to check for an alert condition, one time only at a specific time ?

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Level 16

Will this alerting engine incorporate the syslog/trap alerting engine?  (fingers crossed)

  

Not out of the realm of possibility... We'll have to see what beta4 brings.....

Sweet!!

Royalty Free Stock Image: We Can Do It - 3 People Lifting Words

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Now that is incorporation!

It looks like that took 2 days, 2 pairs of pliers, 4 clamps and 8 broken bones.

...and a partridge in a pear tree.

familyofcrowes what wishful thinking, this idea did not even occur to me until now. I can see the differences in setup being an issue to incorporate these two though.

Pretty please!

Level 16

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Level 17

tomey-likey.jpg

Dang rob.hock needs a 12 pack or better !! 

Level 16

I'd like to rate this update as Awesome.

rob.hock if you make it to Seattle:

/RjL