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VMware Polling Issues

We are having issues trying to successfully monitor VMware environments.

Here's the steps we are following:

1) Add Node - use vcenter IP

2) Polling Method - Status Only (ICMP)

3) Once the host is added - edit node properties

     - VMware Polling Settings - Click the checkbox - Poll for VMware

     Enter credentials for user with read access in vcenter

     Test Fails

     During the testing process I confirmed network communication from the poller to vcenter

Has anyone faced similar issues?

Any assistance or guidance would be greatly appreciated.  We have an open case, but we have yet to get a resolution.

Orion Platform 2017.3.5 SP5 - NPM 12.2