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Upgraded to new release of NPM 11.5.1 last night

So after upgrading the primary , secondary poller and additional web server on recommendation from support to address the multiple of bugs I am having - I know see this  error from time to time   ( Server error: Error: A query to the SolarWinds Information Service failed. ) and when watching the Orion services manager solar winds information service V3 keeps going up and down ...

SO much for painless upgrade again

  • fitzy141‌,

    I'm assuming you upgraded from 11.5 to 11.5.1? Like most, I've been wanting to upgrade to 11.5 for all the new cool features, but I'm waiting because of all the issues I've seen posted. I'm curious if the upgrade path from 11.1 to 11.5.1 is any better.

    Also, did you try re-running the configuration wizard to repair the services only? I've seen several people mention they had to run the wizard twice to fix certain things.


    D

  • yes 11.5 to 11.5.1 - I will try to re run the config wizard again to see if this clears it up .. hoping so as I am really tired with opening support tickets cause i cant tell what module is driving the issues anymore

  • fitzy141, did you have trouble with the Information Service v3 right from when you upgraded to NPM 11.5, or did it start occurring after you installed Orion Hotfix4 or NPM HF1 by any chance?

    Once we deployed Orion Hotfix4 and NPM HF1, the only way we could get things back up and running on our pollers was to restore the following directories from a backup taken prior to applying those hotfixes (strangely enough HF3 never broke anything for us):

    C:\ProgramData\SolarWinds

    C:\Program Files (x86)\Common Files\SolarWinds

    C:\Program Files (x86)\SolarWinds

    Without that radical step the Info Service 3 would just keep going down and up by itself. Sounds like 11.5.1 may have the same issue......

  • hi fitzy, how did you get on with this? I've got exactly the same issue after going from 11.5 to 11.5.1 last night. Just about to re-run the config wizard as suggested but if you did end up with another support ticket for this, did they have any joy in resolving it?

  • Ugh!  please keep us posted on the progress with this... it's very important to the rest of us as I'm sure you can imagine!  o.O

  • I ran the config wizard again on just the services last night and have ben watching it the service manager on and off during the day so far today . will let you know

  • awesomesauce.jpg

    Hopefully it's something simple and support can sort it out for you. I'm mostly running 11.0.1 on the instances I support, and like many of us have been holding off 'till 11.5.1.

    Has anyone had any problems going from 11.0.1 > 11.5.1 as yet?

  • fitzy, Are you service(s) stable?  I ran the config wizard a well and am still getting the same errors (I believe everyone else is getting).  I do have a SR open as well that i'm waiting to hear back on next steps.

    Faulting application name: SolarWinds.InformationService.ServiceV3.exe, version: 2015.1.0.227, time stamp: 0x55357860

    Faulting module name: clr.dll, version: 4.0.30319.34209, time stamp: 0x5348a1ef

    Exception code: 0xc00000fd

    Fault offset: 0x000000000001da5e

    Faulting process id: 0x2b14

    Faulting application start time: 0x01d082a942f4c710

    Faulting application path: C:\Program Files (x86)\Common Files\SolarWinds\InformationService\V3\SolarWinds.InformationService.ServiceV3.exe

    Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

    Report Id: b8f2ca3a-eea2-11e4-80e3-0050569c1c79

    Faulting package full name:

    Faulting package-relative application ID:

    For fun I ran the Solarwinds Active Diagnostics and it reported the following (see below).  However, I doubt these messages are related to one another.

    SolarWinds installation files are different.

    ============================================================

    SolarWinds Orion Network Performance Monitor v11.5.1

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Collector v2.11.207

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Orion Improvement Program v2.0

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Job Engine v1.6.0

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Orion Core Services 2015.1.1

    ============================================================

    Package File: \SolarWinds\InnovaDSXP2.ocx

    Disk File: C:\Program Files (x86)\Common Files\SolarWinds\InnovaDSXP2.ocx

    File sizes are different. Package: 1379043 Disk: 1383192

    File hashes are different. Package: a1360473c0ea0925ebf3fefcb57f10e82d198415 Disk: cb18ae063c6f3cceeb05ce1efd167aacc85ed0c5

    File versions are different. Package: 2.0.0080 Disk: 2.1.0144

    Package File: \sqlunirl.dll

    File sqlunirl.dll not found on system.

    Package File: \SolarWinds\Orion\ModulePatches\UDT-3.0.2-patch.zip

    Disk File: D:\Program Files (x86)\SolarWinds\Orion\ModulePatches\UDT-3.0.2-patch.zip

    File sizes are different. Package: 4098 Disk: 1410

    File hashes are different. Package: 6456a50e22bfe42c464608cd28b89becaaa4ebfd Disk: 583ac3c66a891031d278d67d53ee8eac3e31b9c3

    Package File: \Win\System\richtx32.ocx

    File richtx32.ocx not found on system.

    ============================================================

    SolarWinds Information Service v2015.1.227

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Orion Network Atlas v1.13.448

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Active Diagnostics 1.1.0.230

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Job Engine v2.9.0

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Server & Application Monitor v6.2

    ============================================================

    Package File: \APM\SmartThreadPool.dll

    Disk File: D:\Program Files (x86)\SolarWinds\Orion\APM\SmartThreadPool.dll

    File sizes are different. Package: 73728 Disk: 60928

    File hashes are different. Package: bbc55475ebbf4826ea5af8952d222f2969293f1f Disk: c4d266a29fcd78e23b7f008970e6f8958cc670ba

    ============================================================

    SolarWinds Agent 1.1.727.0

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds Integrated Virtual Infrastructure Monitor v2.0.1

    ============================================================

    No file differences found.

    ============================================================

    SolarWinds MIBs v1.0.5

    ============================================================

    One or more errors occurred.

    Could not find a part of the path 'C:\Users\user\AppData\Local\Temp\47e7b6c6'.

    ============================================================

    Files Installed by Multiple Products

    ============================================================

    Disk File: D:\Program Files (x86)\SolarWinds\Orion\ModulePatches\UDT-3.0.2-patch.zip

      Product: SolarWinds Orion Network Performance Monitor v11.5.1

      Product: SolarWinds Orion Core Services 2015.1.1

  • My 11.5 to 11.5.1 upgrade went very smoothly yesterday.

    I also went to the NCM 7.4 RC at the same time.

    Now running: IPAM 4.3, NCM 7.4, NPM 11.5.1

  • I'm experiencing this exact issue and have a case open with support, too.