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Network Performance Monitor (NPM)

Forum Unmanaged Devices (Availability Report shows 0%)

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Unmanaged Devices (Availability Report shows 0%)

ahmee over 7 years ago

Hi All,

I have some devices which have been down for a couple of months due to ongoing building renovations. I unmanaged them last month in order for the availability report to show 100% up. As I check the report for the last month its show 0% availability for these devices.

My understanding is that the availability for unmanaged devices is calculated as 100% while they are unmanaged.

Please help me understand, what could have caused the availability report to be 0%. One thing that I can guess is, I unmanaged these devices at a time when they were already down.

Thanks and Regards

Main Ahmad

0 m_roberts over 7 years ago

Hi Main
Not quite. The report will be generated on the data points within the database for the metric you are including. Using the unmanage facility simply stops data points from being recorded in the first place and prevents downtime records being created. For example if you had a node availability report for last week and it was 100% up until day 5 and then days 6 and 7 you had it in an unmanage state as no data values exist for days 6 and 7, the other 5 days data will be the only values used in the report.
Therefore if you have a report covering a period where the object was not monitored at all, then the output will be 0 simply because no data exists.
I hope this makes sense.
Mark Roberts
Prosperon - UK SolarWinds Partners
Installation | Consultancy | Training | Licenses
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0 enderaz over 7 years ago in reply to m_roberts

Does that 0 then cause your group and overall network availability to go down then?
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0 cjfranca over 7 years ago in reply to enderaz

You check The groups configurations??? .
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