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Unable to list resources on Nexus

deverts

Since upgrading to 2019.4 I've been unable to "list resources" on NX-OS platforms. Has anyone else seen this behavior? Do you have a fix, or shoul dI open a support ticket?


D

  • 0

    All,

    Just adding to this, I also have a ticket opened with support.

    1. List Resources just hangs, even the last cached list doesn't display
    2. I also noted that I was unable to add widgets/resources to views anymore
    3. I ran Configuration Wizard which corrected the issue (yesterday)
    4. The issue has returned today and doesn't appear to be a browser cache issue (fails on both Chrome and Firefox)

    Version 2019.4 HF4 - something appears to be corrupting the cache in the system somewhere.

  • 0

    After contacting support, this was the issue/fix:

    • There's missing file " SolarWinds.Orion.DeviceContext.Strings.dll" on the Inetpub folders
    • Have the services stopped and copied the files that are missing from the installation path to Inetpub
    • Have the services restarted and test the node.
  • 0 in reply to deverts

    Got the exact process from a case I opened, see the following reply...

  • 0

    Opened a case, got the details of the process and the following is the fix:

    1. Stop all Orion Services at all Orion servers.
    2. Copy the files on the path below:

        Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC
        SolarWinds.Orion.DeviceContext.Strings.dll 8.1.0.135

        Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC\de
        SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

        Root Folder C:\Program Files (x86)\SolarWinds\Orion\VDC\ja
        SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135
         
    3. Paste the files to Inetpub/Solarwinds folder:

        Root Folder C:\InetPub\SolarWinds\bin\
        SolarWinds.Orion.DeviceContext.Strings.dll 8.1.0.135

        Root Folder C:\InetPub\SolarWinds\bin\de
        SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

        Root Folder C:\InetPub\SolarWinds\bin\ja
        SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135
        SolarWinds.Orion.DeviceContext.Strings.resources.dll 8.1.0.135

    4. Open command prompt (Run as Admin) then perform IISreset
    5. Start all the Solarwinds services.


    Worked for me!

  • 0 in reply to fast

     

    The fix mentions to perform this on all pollers (primary and additional)

    Yet none of my additional pollers contain the inetpub/solarwinds folders to copy the required files to.

    Did you experience the same issue? If so how did you go about resolving it.

    We have 6 additional pollers and one primary poller.

    Thanks

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