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Network Performance Monitor (NPM)

Forum UnDP Timestamp Incorrect

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UnDP Timestamp Incorrect

klevans8907 over 4 years ago

Hi all.

Recently, the timezone for some of our servers were changed and Solarwinds (and the SQL server) were included. Since the change, our UnDPs seem to be displaying an incorrect time (an hour ahead) on the dashboards, but are correct in the UnDP tool on the server. Can anyone help please? I've been investigating for 2.5 hours and can't figure out the cause.

Incorrect time:

Correct time:

0 sum_giais over 4 years ago

Do the timezones of the polling engine and the SQL server match?
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0 sum_giais over 4 years ago in reply to sum_giais

Here's a couple success center links that detail some of this issue out (if it is the time zone mismatch). Also... were any services restarted after the timezones changes? They may not have taken effect yet if they do / should match now.

https://support.solarwinds.com/SuccessCenter/s/article/Receive-false-alerts-due-to-time-zone-differences
https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/Install-ScalabilityEngine.htm
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0 klevans8907 over 4 years ago in reply to sum_giais

The timezones on the Orion server and SQL do match and services were restarted, but the times on the UnDP are still mismatched.
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