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Trap external execution & log to file not working

FormerMember
FormerMember

I found an earlier discussion with:

Have you set the Alert Engine service to interact with the desktop in the service manager?

Administrative Tools -> Services

Double click on SolarWinds Alerting Engine

Select Log On tab.

Check the box that says "Allow service to interact with desktop"

Then restart your service.

I have confirmed this setting and restarted the service several times now.  I still cannot get the external execution or log the trap to a file to work.

Are there other setting that affect these functions that I might have missed?