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Forum Tickets created via email

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Tickets created via email

sturner240 over 5 years ago

Hello, everyone.

We accept ticket requested via email. Unfortunately, the format in the Request Details field includes exaggerated spacing between the lines (see attached screenshot). How do we condense the info?

The spacing is not how it is in the email, which is standard double-lined spacing. The blocked out info is due to privacy.

Thank you.

0 superfly over 5 years ago

Try sending it in Plain Text (if you're not doing that already).
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0 sturner240 over 5 years ago in reply to superfly

Thank you for the response, superfly.
We are using HTML as our default format.
I will investigate to see if that works.
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0 bschanche over 4 years ago

Is there another solution that anyone has encountered. HTML format emails are common and as sturner240 said, the formatting and whitespace is misinterpreted and highly exaggerated in the received tickets and in the ongoing email thread.
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