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Level 9

Syslog Query Timeout Through Web Page - After CommandTimeout Increase


  While querying 7 days worth of Sylog messages (1000 max shown) via the web console, I'm getting this error -

"Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding."

I adjusted CommandTimeout under C:\Program Files (x86)\Solarwinds\Orion\SWNetPerfMon.db to this

! Connection timeout in seconds

! Database Command timeout in seconds

Then restarted all services via Orion Service Manager. Still a page timeout after roughly 1 minute.

Here are some other details -

Orion App OS - Windows Server 2008
Orion DB OS - Windows Server 2008 R2
Orion DB - SQL Server 2008 R2

Orion Version - 2010.1.0 SP1

Approximate Syslog Table Size - 130,000,000 rows


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2 Replies
Level 9

Digging up this zombie thread...

Ever get an answer to this one?  I get this all the time, syslog is becoming unusable via the web console.

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Level 13

Hi Ben--

If you don't hear back from the community in a timely manner, open a support ticket.

Open a support ticket here.
Click Submit a Technical Support Ticket.
In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to
upload your diagnostics, but you will receive an email back that allows you to upload diagnostics.


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