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Level 9

SolarWinds Orion Module Engine keeps stopping

Hi Guys,

I encountered this error after I applied the hotfix 6.

pastedImage_0.png

When I checked the services SolarWinds Orione Engine Module keeps stopping. Once I click started, It goes back to normal, after a few minutes it goes down again.

pastedImage_1.png

Please advsie

NPM 11.5.2

Successfull config wizard for website.

Labels (1)
12 Replies
Level 9

This has been resolved yesterday...

Reinstalling the Visual C++ 2013 redistributables X86 and X64 will resolve the issue.

Thank you so much guys!!!!

Hi!

Did you install both 32 and 64 bit versions on all your pollers?

Thanks!
Cheryl

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Yes, you will need to install both the 32 bit and 64 bit

I didnt need to install both. Only the 32 bit one was enough. That was also the answer from a SolarWinds Technician.

Please mark the discussion as Answered

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Level 11

Reinstalling the Visual C++ 2013 redistributables X86 and X64 will resolve the issue. I have encountered these in many setup's and It has helped me.

How ever please share the logs businesslayer logs

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this is the missing piece that amarnath_r​ is referring to

http://www.microsoft.com/en-us/download/details.aspx?id=40784

install both the 32 bit and 64 bit versions

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Install both 32 and 64 bit versions?

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Hi ALL,

Thanks Guys.

Will get back to you the result

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Event Viewer -> Applications and Services Logs -> SolarWinds.Net

Let me know what error's do you see here

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Hi Vinay BY,

Please see below error in event viewer.

pastedImage_0.png

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Do you see any events logged in Event Viewer (on primary poller Solarwinds logs) for the same ? If yes are they related to DB timeout or disconn ?

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