Ticketing system with a shift notes function - it also acts as the CMDB and receives tickets from Solarwinds (alarm emails) which is historically tracked against the devices.
Looking forward to SAM 6 to fill in some of the gaps on actively monitoring some configurations and maybe compare against our CMDB for reporting.
We use our ticketing system (Heat by Front Range ) and e-mail to a central address. There are only 6 of us, and we only monitor the network devices (and our own 6 servers). Using the e-mail system allows us to keep the info indefinitely in an easily searched format.
Haha... I find it helps my whole NOC team to see the components in a graphical format with the status on it. It's clear to see what "broke" and what will be impacted.
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