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Network Performance Monitor (NPM)

Forum ServiceNow Integration - State Management

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ServiceNow Integration - State Management

Solaiy over 3 years ago

Dear All,

Just curious to know about this. We are done with the ServiceNow integration. But when the alert gets reset from SolarWinds, then our need to put the INC state to "Resolved" in ServiceNow.

But, I couldn't see the option "Resolved" under Reset State on ServiceNow Ticket Action Tab.

Do you have any idea, where these options (as below) are being fetched from..? Attached the snap-shot of the same.

Thanks in advance..!!

Reset State.PNG

Regards,

Solaiy.

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