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Level 7

Service Now Integration with solarwinds

HI all,

we have recently integrated solarwinds with service now, we are able to generate INC successfully in service now. but when the alert has gone, INC in service now should get closed, but its not happening.

DO i need to add reset action or something else.

Can some one help me to resolve this issue.

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Level 9

In the ServiceNow Action you created, there is a section for State Management:

wkwittke_1-1593520551306.png

Did you set this and it isn't working?