Hello,
Does someone know a way to resolve a ServiceNow incident by clearing (deleting) an already triggered alert?
My use case is the following:
I have an event-based alert, that does not have a proper (meaningful) reset event. When triggered, this alert opens incident in ServiceNow.
When the problem that triggers the alert is resolved, then I go and clear the alert manually by pressing CLEAR TRIGGERED INSTANCE OF ALERT in NPM's web. I would like this action to resolve the incident in ServiceNow.
Any help or advice is appreciated!