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Network Performance Monitor (NPM)

Forum Remote Admin Utility Issues

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Remote Admin Utility Issues

BryanBecker over 20 years ago

Not sure if anyone is using this tool or not. It's the Remote Admin suite which basically allows you to run Systems Manager/Report Write/MapMaker, etc. from your machine. The applications basically connects to the server's DB and allows you to make changes without having to log locally to the server.

I've tried on both XP and 2000 to get this to work and I'm not having luck. I run the configuration wizard and it connects to the server DB without any problems.

Once I tried to run Systems Manager it says its connecting to the polling engine and then I get an error :

NetPerfMon

Cannot connect to XXXXXX (server name here)

Everything from an SQL perspective looks fine. I can run SQL Manager and connect and query the DB.

The version of the tool is V7.0.140 December 2003

Anyone have run into this or have it working? Thanks

0 Network_Guru over 20 years ago

I've heard this Remote Admin tool was to be sold as an add-on to Orion, but I have never seen it. I don't know how you got a hold of it, but I've been asking for this for some time now. I was planning on using this to resolve our LSASS - RDP session issue.

Looks like you are on your own on this one...

-=Cheers=-
NG
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0 iunderwo over 20 years ago

You'll have to email support to get a quote. I use a remote web engine on my installation, and it was a little extra. It's especially valuable since the location of my poller requires very strict firewalling.

I have an SLX installation, so I'm not sure if those addons are available for smaller licenses.

// Ian Underwood - Service Management
// Level 3 Communications
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0 BryanBecker over 20 years ago

If you email Sales they will get you a quote. I worked with support and got the issue resolved. It's about $500 a license.
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