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Network Performance Monitor (NPM)

Forum Reboot alert no longer working

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Reboot alert no longer working

Sol over 13 years ago

Over the past several days, one of our nodes has rebooted several times due to power issues, but I have not received a single Reboot Alert, even though it is configured. I have tested the alert (using the Test button) and the Last Boot variable reports correctly, as it does when I view the device through NPM. I couple of weeks ago I upgraded the IOS on one of our switch stacks and rebooted it. I got the IOS Change alert, but not the reboot alert. What are the possible issues?

0 ET over 13 years ago

What's your NPM version? What value is in column LastSysUpTimePollUtc? Is it actual(+-)?
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0 Sol over 13 years ago in reply to ET

NPM 10.1.2. Where would I find that column?
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0 ET over 13 years ago in reply to Sol

Good, so latest version. Open DB Manager and query table Nodes ( SELECT * FROM Nodes), than go to your node and check whether it's actual. Beware, it's UTC time, so you need to recompute it along your time zone.
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0 Sol over 13 years ago in reply to ET

Yes, it's correct within a few minutes in UTC.
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0 ET over 13 years ago in reply to Sol

and LastBoot column is wrong? That's weird.
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0 bshopp over 13 years ago

Support ticket might be the best bet at this point to investigate further.
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0 MarieB over 13 years ago in reply to bshopp

Please reference this thread when you open a support ticket. Also, please post a case number and any solutions you get from support.
Many thanks,
M
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