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Level 7

Problems with upgrade Orion Platform v2020.2.1 HF 2

I’ve some issue after upgrade Hotfix in Orion server that SolarWinds configuration wizard show error as pic below.

image003.png

I followed the manual and still can't fix it and figure out the root cause of the problem.

https://support.solarwinds.com/SuccessCenter/s/article/Configuration-Wizard-Fails-Deploying-packages...

Has anyone ever encountered this problem with upgrades ? 

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4 Replies

As @saschg mentioned, a reboot helps. In fact, I had exactly the same error on a client's APE. Reboot fixed it, and the install ran like a charm! 🙂

- Jez Marsh
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Level 9

Hi,

I had a same problem on one of the pollers I was upgrading.
Apparently 2 Orion Services had restarted.
I stopped those & re-ran the config wizard --> succes.

Hope you get to the same result.

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Level 12

Hi,

Most of these glitches are caused by files in use and a reboot helps, but you probably tried that already.
I suggest having a look at the log file to see what exactly is causing the error. You can find the ConfigurationWizard.log at C:\ProgramData\SolarWinds\Logs\Orion

 

 

Level 12

Have you tried rerunning the configuration wizard?