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Poller Checker Tool - SNMPv3 Error

tripley over 6 years ago

Hello,

I'm wondering if anyone has seen this error.

I need to change the OID that is being polled for my Cisco ISR 4321's for CPU monitoring. By default it goes with n.Cpu.SNMP.CiscoGen3 and I need CiscoGen1. I used to be able to do this with the poller checker tool but I get this error when I click Detect Pollers:

"SNMP Version 3 Authorization Requested, but no/short AuthKey is set"

SolarWinds is polling these devices using SNMPv3 properly. I've tried changing the SNMPv3 auth and priv keys. Deleted/re-added the devices. I can't figure it out. I know this worked before, but I think has stopped working since upgrading to NPM 12 or 12.1.

Here's what I'm currently running:

Orion Platform 2017.1.3 SP3, NCM 7.6, CloudMonitoring 1.0.0, NPM 12.1, DPAIM 11.0.0, QoE 2.3, VIM 7.1.0, SAM 6.4.0, NetPath 1.1.0

I have a ticket open with support, but they are not helping.

Has anyone seen this?

Top Replies

velin.georgiev over 4 years ago in reply to nathanscott +2

Yes, I think it is because of the user rights - you have to run the Poller Checker as Administrator.

0 velin.georgiev over 5 years ago

Hello tripley,
Did you figure it out? I have the same issue with NPM 12.3.
Please, share your workaround if you have found any.
Thanks!
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0 nathanscott over 4 years ago

Were you able to find a resolution to this? I am running into the same issue when running the Poller Checker.
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0 velin.georgiev over 4 years ago in reply to nathanscott

Yes, I think it is because of the user rights - you have to run the Poller Checker as Administrator.
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0 dgsmith80 over 4 years ago

Can you not change this from within the Poller Studio inside Orion UI? Settings > All Settings > Manage Pollers ?
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0 nathanscott over 4 years ago in reply to velin.georgiev

Same results as tripley stated above when running the Poller Checker as Administrator.
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0 mikegale over 4 years ago in reply to velin.georgiev

Running as Admin resolved the problem for me too. Thanks
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