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Level 7

Orion Website error--9.5

When clicking on any device on interface on  a device get the following message.

Any idea on how to resolve this. I'm running Solarwinds 9.5

thanks

 

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: The security context token is expired or is not valid. The message was not processed.
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.RenewTokenCore(TimeSpan timeout, SecurityToken tokenToBeRenewed)
at System.IdentityModel.Selectors.SecurityTokenProvider.RenewToken(TimeSpan timeout, SecurityToken tokenToBeRenewed)
at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.RenewKey(TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.SecureOutgoingMessage(Message& message, TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecurityDuplexSessionChannel.Send(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at SolarWinds.InformationService.Contract2.IInformationService.Query(QueryXmlRequest query)
at SolarWinds.InformationService.Contract2.InfoServiceProxy.Query(QueryXmlRequest query)
at SolarWinds.InformationService.InformationServiceClient.InformationServiceCommand.ExecuteReader(CommandBehavior behavior)
at SolarWinds.InformationService.InformationServiceClient.InformationServiceCommand.ExecuteDbDataReader(CommandBehavior behavior)
at System.Data.Common.DbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable[] dataTables, Int32 startRecord, Int32 maxRecords, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataTable dataTable)
at SolarWinds.Orion.Web.InformationService.InformationServiceProxy.Query(String query)
at SolarWinds.Orion.Web.DAL.WebDAL.GetInterfacePollingDetails(Int32 interfaceId)
at Orion_NetPerfMon_Resources_InterfaceDetails_InterfacePollingDetails.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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4 Replies
Level 7

I had similiar errors on the summary page. I had to customize the summary page  and remove some of the resources in the column 1 and column 2 so there was not as many individual resources being used. After I did that the site stopped timing out.

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as do i when trying to manage nodes.

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I'm able to display summary page ok. The error occurs after i click on one of the link for devices.

I've customized the home page to display less information but the problem persists anyway.

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Please open a support ticket to investigate further

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