Orion NPM Home unable to contact thwack server

I hate to reply to my own but I found the manage views menu and removed it but do not know what the server is unrechable.

A

I'm having the same issue. We are behind a proxy server. Is there provisioning in the Orion settings to put a proxy server in?

In the web.config file in the root of the website, there is an <appSettings> section.

You'll want to add the following params to the section, like so:

<appSettings>
     <add key="proxyAvailable" value="true" />
     <add key="userName" value="username" />
     <add key="password" value="password " />
     <add key="proxyAddress" value="IP of the proxy server" />
     <add key="proxyPort" value="port of the proxy server" />
</appSettings>

(Make sure not to remove the other parts the appSettings section.

Everytime I upgrade Orion I have to spend time removing the Thwack resources these days since it slows down the pages a lot because of we use a proxy and it doesn't work.  
Can this proxy setting be moved to somewhere easily accessible like the NPM settings on the website?  So I could set this and not worry about it in the future?
Otherwise everytime we do a configuration wizard etc we'll lose this config right?

Thanks

S. McDonald,

The Thwack Resources bug has been noted and is in our bug tracking system.  The removal of these resources should be permanent with the fix.

Thanks

Our NPM server is not behind a proxy and it has the needed Internet access. Within the past few weeks often now it says "Unable to contact thwack server." Is there some log I can check to see what the problem is?

Interesting, so you confirmed on the Orion server you can open a browser and hit thwack no problem?

   Yes, and I checked the firewall logs and verified that the port 80 traffic from the NPM to Solarwinds was going through. Now this morning it's working again. Very strange.

  Now it's unreachable again. I can browse Thwack from a web browser on the NPM server. Grrrrr.