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Level 9

Offline orion installation...really?

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Hello,

I am attempting SW Orion NPM upgrades to NPM 12.2 in order to remediate STIG vulnerability ID  V-41036. Unfortunately, all of the servers this needs to performed on are in fact not internet accessible. So, First I downloaded the Solarwinds-Orion-NPM-12.2-OfflineInstaller.exe. Ok right? not so much and a couple of interesting discoveries. Strangely, when I run this virgin absolute latest (from what I can tell) offline installer. one of the first screens of it it that "a new installer is available and it wants to download. How is that since I just downloaded it from the customer portal??Dunno. anyways, I chose to skip this and proceed... a little confusing but OK I've seen stranger things. the the installer wizard runs a series of pre-deployment tests. Here's the meat of my post purpose. The test results are shown with "No internet connection detected. Installation cannot continue"...can't seem to skip past this. Also, for some odd reason, the installer discovers that I also have NCM and UDT installed, lists them as some "manual upgrades are necessary" (for NCM) and insists on doing so. I am not seeing a way I can De-Select these and simply continue with NPM only. Ultimately, the installer cannot continue and actually claims "download the offline installer" and gives me a link...so what the heck, I do it again and again. this time I downloaded the Solarwinds-Orion-OfflineInstaller.exe, which appears to be the exact 2.7GB painful download and results the exact same way... So will you help a fellow American out who's down on his luck?...can anyone shed some light on this situation? ALL and ANY Feedback will be greatly appreciated...Thanks in advance, Tony

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Serena,

Thanks so much! Although I ended up doing my first upgrade using separately downloaded offline installer packages along my upgrade path, ultimately the latest installer package (file version 1.3.1.493) was successful "offline". it did not require and internet connection to continue the installation. O now plan to execute on another disconnected network using the new installer and experince the methodology you lay out (i.e upgrade path and software available via the installer package). I'll let you know the results here...anywho...

My upgrade path was:

  1. NCM7.4.1>NCM7.5.0
  2. NPM12.0>NPM12.0.1
  3. NCM 7.5.0>NCM7.5.1
  4. NPM12.0.1>NPM12.1.0
  5. NPM12.1.0>NPM12.2, NCM7.5.1>NCM7.7, UDT3.2.2>UDT3.3.0 (the latest comprehensive installer)

to ultimately get to:

- Orion Platform 2017.3.4 SP4

- UDT 3.3.0

- NCM 7.7

- NPM 12.2

- VMAN 8.1.0

- NetPath 1.1.2

- QoE 2.4

- CloudMonitoring 1.1.0

Licensing seemed to port over OK and all web console configurations, functionality and data appear correct and updated OK.

Lastly, reconfigured the system for remediation of MSSQL STIG vulnerability ID  V-41036 successfully!...which was my main goal.

Thanks again for everyone's assistance and hope this helps others

Tony

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33 Replies
Level 12

Just got a call from support - the new offline installer package is available on the portal.....

0 Kudos

Thanks Prawij,

Should it be dated sept? this is what I see on the download.

Also I am now understanding that I need to install NPM 12.1 then NCM 7.5.1 prior to using this installer...does the new installer have all legacy software AND//OR provide you with a PUA report?

Orion Network Performance Monitor(NPM) for Offline Installation - The offline installer includes everything you need to install all SolarWinds Orion products

Latest version: 12.2.0 - New Installer 12.2.0 - New Installer 13 SEP 2017

Thank you,

Tony Serpa

System Operations; Server Team; Systems Administrator

USAICoE CIO/G6 Contractor

☎ 520-533-8699

michael.a.serpa.ctr@mail.mil

michael.a.serpa.ctr@mail.smil.mil

0 Kudos

I'll defer to serena​ and her peers, but the Upgrade Installations should ALWAYS include the prerequisites and caveats and intermediate steps if the Updater can't upgraded everything to the latest versions.

In my case I started at 12.0.1, then jumped straight to 12.2 without much trouble.  It was only after I was at 12.2 and had added new modules, each with different stand-alone hotfixes, and more APE's, and had thrown in NAM licensing on top of it all, that I got off track.

The new updater has fixed all of that, and it seems like strange and wonderful magic.  Kudos to Serena and SW!

0 Kudos

Thanks for the information Rick. I suppose I'll see after I download the 2.8GB again. Like I said what I see on the portal appears exactly the same. But I guess it's not since they just said it today

0 Kudos

...my situation may be more unique because ALL my servers are not internet accessible and I have to get FULL installation packages every time

0 Kudos

Hi Tony,

Sorry I was just talking about availability of the 2017.3 Offline hotfix installer package (for NPM 12.2 etc).

That won't work for you when you are at a lower version number.

0 Kudos

Yes, THAT is an obstacle SW must overcome with their stand-alone Updater package.  Here's hoping serena​ will put the bug in their Developers' ear that the Updaters / Installers should all include information about their versions, so it's easy to understand whether you can get what you need from any package, or if you must wait for a new offline installer.

I'd love to be able to assume that no hotfix or updater or installer would be released for an individual product or package without simultaneously having its identical offline install released at the same time.

0 Kudos

you would think that offline meant offlline (again from your dept of redundancy)

0 Kudos

OK...so at first I was told "wait you need to upgrade 12.0>12.1.0 then NCM7.4.1>7.5.1>7.7.3" so OK I start downloaded gigs and gigs from my crappy bandwidth machine at work...then it was no you need 12.0.1 then 12.1.0, ok downloading again...and so on, and so on, and so on... Now I am at NCM7.4.1>7.5.0>NPM12.0>12.0.1>NCM7.5.1>NPM12.1.0>NPM12.2>NCM7.7 this is a lot of trial and error downloading which is frustrating. considering their marketing like offline installer claims "all you need to install solarwinds products"...in any event, I guess I'll wait until tomorrow for the downloads again...this is all to ultimately get 12.2 to remediate a vulnerability...maybe they should simply send you dvd's (containing everything in your upgrade path) for offlline installs...sometimes technology overboard happens

0 Kudos

What does the 12.2 installer tell you when you run it? It should give you the manual upgrade path suggestion and the relevant downloads!

0 Kudos

Serena,

Thanks so much! Although I ended up doing my first upgrade using separately downloaded offline installer packages along my upgrade path, ultimately the latest installer package (file version 1.3.1.493) was successful "offline". it did not require and internet connection to continue the installation. O now plan to execute on another disconnected network using the new installer and experince the methodology you lay out (i.e upgrade path and software available via the installer package). I'll let you know the results here...anywho...

My upgrade path was:

  1. NCM7.4.1>NCM7.5.0
  2. NPM12.0>NPM12.0.1
  3. NCM 7.5.0>NCM7.5.1
  4. NPM12.0.1>NPM12.1.0
  5. NPM12.1.0>NPM12.2, NCM7.5.1>NCM7.7, UDT3.2.2>UDT3.3.0 (the latest comprehensive installer)

to ultimately get to:

- Orion Platform 2017.3.4 SP4

- UDT 3.3.0

- NCM 7.7

- NPM 12.2

- VMAN 8.1.0

- NetPath 1.1.2

- QoE 2.4

- CloudMonitoring 1.1.0

Licensing seemed to port over OK and all web console configurations, functionality and data appear correct and updated OK.

Lastly, reconfigured the system for remediation of MSSQL STIG vulnerability ID  V-41036 successfully!...which was my main goal.

Thanks again for everyone's assistance and hope this helps others

Tony

View solution in original post

Congratulations, Tony, on a good job researching & upgrading.

Everyone should take note of your experience, and develop a plan to keep their systems current and up-to-date.  That way they'll avoid the problems you discovered (and conquered!) on your way to getting your systems to a version in which a specific vulnerability could be corrected.

0 Kudos

Thanks Rick,

appreciate it man. Yes, I absolutely agree with you suggestions in most corporate environments. However, in ours, CM is fairly strict in this environment and making baseline changes can sometimes be tough and feel like I'm dealing with dysfunctional federal government in DC (ok my opinion) . Overall, Yes keep your systems up to date and theoretically upgrades should be painless(er)

Tony

0 Kudos

("Simultaneously" and "at the same time" are brought to you by the Department for Redundancy Department)

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Level 9

Thanks Brutha Rick! I sure will.

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Level 13

I had the same issue on the day they released HF 4 for Core. After a few hours with support they confirmed that the Offline update was not updated yet. Left between a rock and a hard place we put in an emergency change to allow internet access to the APEs.

There were two takeaways I had for support and communicated this to the rep on the phone and with the ticket survey.

1. Under no circumstances should the online update not match the offline update. This was not acceptable for an enterprise product. Release it as a buddy drop instead of having it public.

2. The Hotfix 4 was not listed in the success center or my customer portal. The update was completely unexpected, we need to know what exactly is being updated for our change control process before executing the change.

tracking your feedback under internal ticket SWA-3769

Thanks for the update serena​!

0 Kudos

It would be helpful if SW could include the specific release/version number for the off line updater in the filename - currently we have to download about 2 GB to then find out what version it actually is.

Great idea! Tracking via SWA-3770