Orion NPM 9.5 SP4
I have set up an alert for a customer that should only alert him if one of his 10 devices go down. They are all named Customer_device1, Customer_device2, etc. However, they are all dependent on CompanyASA which is owned and managed by us.
Therefore, if CompanyASA goes down, I do not want to send any alerts to the customer. I thought I had it set up correctly, but one of his devices went down and no alert was sent. Here is how I have it set up:
Trigger Condition
Trigger alert when ALL of the following apply:
Node Status is equal to Down
Node Name is equal to Customer_*
Alert Suppression
Suppress Alert when all of the following apply:
Node Name is equal to CompanyASA
Node Status is equal to Down
Please tell me why this isn't working.
Thanks!
klc2009