NPM - VMware/ESX issue

from the orion server, can you get to the ESX and VC servers via https?

Does each ESX server node in orion have the "Poll for VMware" checked? are you using the root user?  if not, can you try that (if you have an issues with that, just use it for testing, and it can be fixed later).

Does the VC server have "Poll for VMware" checked? it needs a domain\user that has view right, can you use https://<VCSERVER>/ui and are you able to log in with that user?

I can get to all the servers through the web browsers. I used domain admin credentials for the VC and root user for the ESX servers, but when I hit the test button the credentials fail. I know the credentials are correct as they are the same thing I use when accessing vSphere or SSH into the ESX boxes.

One thing I noticed is I have to prompt through the security certificate. Could this cause an issue with Orion?

If you edit in web node management one of the VMWare server, do you have "Poll VMWare" checked and the VMWare credentials defined here?

They aren't checked, I have checked the box and added the applicable credentials and when I hit submit I get a prompt saying "Cannot login with selected vCenter or ESX credential. Are you sure you want to update this node with the current settings?" I hit okay anyway and then after it refreshes the box becomes unchecked.

I have checked the VM's that I have manually added and now they are at least showing as "Virtual, host unknown" next to hardware type just like the ESX boxes.

Are you sure those credentials are correct?  From the Orion server, can you hit the web console for that VM and login with those credentials?

I have the Certificate error too, but I don't have a problem saving the credentials.  If you have tried the browser on the Orion server (or telnet to port 443, did what ever to verify TCP port 443 is allowed from the orion server to the ESX/VC server), but are still having problems, then I would say you have a bug and either need to do a repair or open a ticket.

Yes I can get to all of the servers through a web browser using the same credentials I have entered in NPM. Trust me I have made sure I entered them correctly several times. I guess I will have to open a ticket.

Thanks for the help.

mmelton--

When you open a support ticket, would you:

--Reference this thread to Support.
--Post back here with a case number.
--Post any solutions you get from Support.

Many thx,

M

I have given this thread to support and below is the case #. I will post the final resolution when it is uncovered.

Case #256070 - "VMware/ESX"

Thanks for the help

Thanks to Jamie Kellerstass my issue is now resolved. It turns out the Orion server needed this entered in order for it to bypass the proxy when trying to access the vCenter/ESX host webpages.

In the C:\Program Files\SolarWinds\Orion\VIM\SolarWinds.VIM.VMware.Jobs.dll.config we had to add this:

<system.net><defaultProxy enabled="false" /></system.net>

After adding this everything started functioning perfectly.

Thanks again Jamie!