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mcampbell
Level 9

NPM 9.5 SP3 not installing.

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The window runs... stops all services.... appears to copy some files and the window disappears.  No confirmation the process is done or failed.

NPM still shows SP2 as installed.

On investigation.  It looks like the patch does not recognize if you installed NPM do the D drive.  As it created a SolarWinds folder in the C drive.

Getting more and more disappointed in the level of QA since 9.5 release.

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bshopp
Level 21

Re: NPM 9.5 SP3 not installing.

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Have you seen  this post which may be what you are seeing to?

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bshopp
Level 21

Re: NPM 9.5 SP3 not installing.

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Regardless, please open a support case

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the_toilet
Level 12

Re: NPM 9.5 SP3 not installing.

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that is definitely the issue, you are seeing the command prompt do stuff and then exit without letting you see the error...  it is actually failing do to a service being missing...  jump to the suggested post (which is mind lol) and you will get the answer...

i should be able to clock up a few answers on this issue :-)  make up for all the questions i ask nornmally lol

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mcampbell
Level 9

Re: NPM 9.5 SP3 not installing.

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Already have a running case over various other issues within 9.5.

Tech got on our server and got the SP to install with the steps listed in the linked post above.

I am keeping my fingers crossed that this will resolve the numerous issues that are show stoppers.

 

Thanks

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Re: NPM 9.5 SP3 not installing.

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WHERE IS THE LINK TO FIX THIS V9.5 SP3  ??? We only got 1 out of 4 NPMs to upgrade..

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AllisonB
Level 10

Re: NPM 9.5 SP3 not installing.

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You should log into the support portal to download SP3.

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Re: NPM 9.5 SP3 not installing.

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We have the SP3 patch, and the latest general release has SP3 rolled into it.  We got one to work out of 4 servers.... read the thread above... it's the upgrade from SP1 or 2 that is failing.... it is a path issue we believe.

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JTL
Level 7

Re: NPM 9.5 SP3 not installing.

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I think what they are staying is once the load fails then from DOS run

C:\Documents and Settings\All Users\Application Data\SolarWinds\Installers\InformationService.msi

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bshopp
Level 21

Re: NPM 9.5 SP3 not installing.

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Juan, if you are still having issues upgrading, please contact support to help you out

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