We recently had a db outage. After the outage, our additional web servers started pulling an additional windows pop-up dialog after logging in like this. If we click out of this we get "session expired." We checked the IIS settings. Normally I think Forms authentication should be "enabled" and Windows authentication should be "disabled." We opened support Case # 00474043 and support told us we need to upgrade to 2019.4. We tried reinstalling the Additional web server and we have the same problem. Has anyone encountered this problem and found a resolution? Thanks. We also found this KB article which did not fix the problem: Success Center

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NPM 12.4 - additional website - after logon - Windows login pop-up appears

wlouisharris over 4 years ago

We recently had a db outage. After the outage, our additional web servers started pulling an additional windows pop-up dialog after logging in like this. If we click out of this we get "session expired."

We checked the IIS settings. Normally I think Forms authentication should be "enabled" and Windows authentication should be "disabled." We opened support Case # 00474043 and support told us we need to upgrade to 2019.4. We tried reinstalling the Additional web server and we have the same problem.

Has anyone encountered this problem and found a resolution? Thanks.

We also found this KB article which did not fix the problem: