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Level 15

Re: NPM 12.2 Upgrade Experience Feedback?

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Can you check in add/remove programs if you have two IPAM's installed.

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Product Manager
Product Manager

Re: NPM 12.2 Upgrade Experience Feedback?

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"I have a complete unusable system" At this point in the installer, nothing has changed on your existing installation. Can you clarify what you mean by "unusable system"?

You can get around this issue by uninstalling IPAM. Don't run the configuration wizard when you remove the product at this stage. Then, you would run the 12.2 installer again. On the first screen, expand "Select Additional Products" to select IPAM. This will install IPAM + upgrade your existing system all in one go, and you'll be up to date on the latest.

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Level 10

Re: NPM 12.2 Upgrade Experience Feedback?

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so, as i said,  nothing working, no NPM/NCM  nothing

i've now got it working again, after many hours of work

by uninstalling all the applications, then 1 by one installing them again

what a ballache

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Product Manager
Product Manager

Re: NPM 12.2 Upgrade Experience Feedback?

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would you be interested in sending us your diagnostics?

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Level 9

Re: NPM 12.2 Upgrade Experience Feedback?

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I think I owe my problem free upgrade to Serena's advice about uninstalling IPAM first.  I followed this instruction on my primary Orion server and all additional pollers.  I did not see this advice in any documentation and because of my installed versions the Product Update Advisor tool wasn't very helpful this time around.  Thank you Serena!

I upgraded from Orion Platform 2016.2.100, WPM 2.2.1, IPAM 4.3.2, NPM 12.0.1, DPA 10.2.0, QoE 2.2.0, VIM 7.0.0, SAM 6.3.0, NetPath 1.0.1 to pastedImage_0.png without any problems at all.  I have 2 additional webservers and pollers plus a VMAN appliance and I think I was all done in less than 4 hours.  Great experience with the new installer and it definitely pays to read Thwack!

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Level 13

Re: NPM 12.2 Upgrade Experience Feedback?

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I get this on mine.The new installer needs some work

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Product Manager
Product Manager

Re: NPM 12.2 Upgrade Experience Feedback?

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When you get this, which installer are you running? You can get around this error by uninstalling Active Diagnostics and then running the installer again.

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Re: NPM 12.2 Upgrade Experience Feedback?

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If I might be so bold as to offer Installer Error Reports suggestions:

  1. It's unnecessary to indicate "we detected a problem."
  2. The largest text on the page should be applied to the actual problem.
  3. The robot overwhelms the page, indicating a problem, but no solution.  In fact, no one here knows how to help a dazed robot, so we're left stunned & confused too.  Although the robot IS pretty cute.
  4. Lose the "Close the installer" link, and replace it with the instructions necessary to diagnose, troubleshoot, and correct the problem.  A link to installer logs might be useful, if those logs stated the problem, like "A duplicate version of ActiveDiagnostics version 12345 was detected.  Cancel this installation of that same product and restart the process, skipping installing ActiveDiagnostics", or the equivalent.

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Level 8

Re: NPM 12.2 Upgrade Experience Feedback?

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Performed the upgrade this afternoon (NPM, UDT, NTA, NCM).  Installer went smoothly and probably around an hour.  NPM 12.1 was the old platform and Win 2K16 server.

Unfortunately, it created havoc in my environment.  My most critical ASA 5520 failover pair became unusable and started rebooting.  I had to unmanage them in Orion to get them stable again (after powering off each as Orion was reporting them with dead fans and temp warnings as well as the reboots). It also caused a number of Cisco APs in my environment to become unresponsive and reported them as rebooting repeatedly.  The telnet/SSH console was so unresponsive that I couldn't manage to login.  Changed them to ICMP only polling and service was restored.

Also have a Citrix SD-WAN appliance with a similar symptom and reporting in Orion as rebooting every 30 minutes now. I checked the appliance and it doesn't appear to be restarting so this may be a SYSUPTIME reporting issue, although I have 4 other SD-WAN appliances on the network that aren't reporting issues...

I have a case open and awaiting feedback.... beware on upgrading your prod environment.

PS: I noticed some else reported the 0C temp reporting on their ASA.  I have a 5525-X failover pair reporting the same.  It is also reporting the fans are all spinning at 0 rpm.  Might need to report that as well.

Cheers,

Aaron

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Product Manager
Product Manager

Re: NPM 12.2 Upgrade Experience Feedback?

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Can you send us your support ticket #?

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