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Level 14

NPM 12.2 Upgrade Experience Feedback?

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Anyone have any upgrade experiences for the general release?

We are looking to upgrade our entire SW suite in addition to NPM and would like to hear any feedback.

Also, is the RC code the same as the GR code?

Thanks in advance

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Product Manager
Product Manager

This thread has been super helpful and given us many conversation points and feedback. However, the thread is now gotten unwieldy and hard to parse through the feedback. I'm locking this thread and for those of you who are participating in our RCs, invite you to come give additional feedback on my post  Orion Platform: Preparing for the Upgrade to 2018.2  in the NPM release candidate forum. Once we are out of RC, I'll be starting a new topic thread for upgrade feedback for NPM 12.3.

Thank you and for those of you with whom I have ongoing conversations, we'll find other avenues to move forward on those topics.

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Level 11

Upgrade 12.2 RC1 - RC3 to 12.2 official. Seems kind of weird, but RC3 became the defacto official.

Anyway, I have noticed some interesting anomalies that have been a bear to troubleshoot.

First: One of my ASA devices would not show serial number and site to site VPN. In fact I have to make sure that only the Node Details my SolarWinds is selected to provide the SNMP data for the details. Anything other poller the device will become an unknown.

Second: I just went and looked at the reports to find the report that provides the inventory which would let me mitigate the fact that one of three ASA devices doesn't show the serial number and behold, there are 0, ZERO reports listed.

Third: One of the best outputs of in these recent versions is being able to monitor site to site VPNs, stopped working. While working with tech support I found out that there is going to be a HOT FIX to repair something.

I am working to get a separate SQL server stood up which will help I think and eventually a physical server to remove it from the sometime sketchy virtual environment.

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Level 12

Environment before upgrade.

NPM 12.1, NTA 4.2.2, VMAN 7.1, IPAM 4.5.0, NCM 7.6, SAM 6.4, SRM 6.4

First about a month ago I started preparing and moved our main NPM/Orion from 2008 server to 2016.  Then a few weeks ago moved NTA from 2008 to 2016.  Our SQL was/is already on a new platform being supported.  We used to have STM or the old profiler running on a 2008 server too, but no longer use it so just disabled that integration to be left with just SRM.

Ran the new install file.  I didn't note all the warnings, but nothing was a red flag not allowing me to continue.  Even though we have more RAM and CPU cores than required, it complained because our VM environment has 2.2GHz and not the required 3.0 I think it said.  Another warning was on our VMAN 7.1 saying we would either need to migrate after the upgrade, or moved to VMAN 8 appliance.

This was probably the smoothest large update I have done as we had 5 product updates.  I was nervous and worried.  Once finished, I ran NTA 4.3.2 on our separate DB server.  I then ran the VMAN wizard to change from 7.1 appliance to the new VMAN Orion poller.

Total outage was around 35 mins for us.

I have noticed some bugs/issues, but as for the upgrade process I'm relieved and hope they continue to build on this and become more comfortable for all.


I am very interested to know how you upgraded your servers and sql from 2008 to 2016 because I am in the process of doing an in-place upgrade for both from 2008 to 2016 before upgrading our 5 SolarWinds products to the latest version, but I'm very nervous.

Did you do a direct upgrade from Win server 2008 to 2016 and SQL server from 2008 to 2016 successfully? Migration to new would have been easier but mine is same machine (in-place)

Your response is highly appreciated.



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We are migrating to NPM v12.2, NCM, SRM, WPM, etc. from NPM 11.5.3. on WIN 2008 and WIN 2012 servers to WIN 2016 and SQL 2016.

What is great about the server migration, is that we can build out our entire new environment whilst old solarwinds chugs away. Once the database is transferred over from the old system and built up, and all reports, etc. verified we simply, on the night of the change,  transfer back to our real licenses,  switch urls, and go live with little to no risk and little to no downtime.

The tricky part is you can't update to NPM12.2 on windows 2008R2 so you can only upgrade to NPM12.1, then move the database over to new NPM12.1 server on windows 2016.  After the move you can then update to NPM12.2 and associated modules with the new installer.  We're doing a second iteration of my above upgrade today.  Hopefully it'll be a little smoother since doing the first one a couple weeks ago.

This afternoon I had a successful upgrade from NPM 12.0.1 to 12.2.  Thanks to serena​ and her peers, I think we all learned some useful things about users like me, and ASA 5525-X's, and the upgrade process.

Time will tell how much new learning curve I have in front of me, but this upgrade certainly shows tremendous progress towards simplifying and making a "complete" upgrade of all SW products intuitive and successful.

It went more smoothly, and much better, with less frustration on my part, than all previous Solarwinds upgrades I've done.

Kudos to you Solarwinds!

Yay this post make smile

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The only feedback i have is that after the upgrade a number of thresholds for ASA hardware health seemed to be messed up (using Orion defaults). to stop the alerts i had to go in there and set custom thresholds. The values it populated were correct, just the thresholds were messed up.

But im loving the new ASA insight and ACL insight it has.

As far as upgrade process i enjoyed the new installer that they have for it. No longer needing to go through the upgrade adviser was nice. was able to update 4 products (NPM 12.2, NCM 7.7, SAM 6.4 HF 1, and NTA 4.2.3) all in under an hour. And there were no issues or errors with the actual install process. Like i said the only problem that i encountered is what was described above.

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Thanks for the feedback! Did you create a support ticket for the issue you described?

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Yes i have an active support case for this. We are currently working through it, we've discovered that when NPM polls the devices it is returning a temp of 0 degrees celsius which is inaccurate. I believe my ticket is being escalated to dev for support.

Can I get some assistance on getting this ticket routed to the correct people? I am currently dealing with a technician that is terrible at communication and have no idea what's going on with my ticket even after numerous attempts over several days requesting an update. My ticket number is 1253744. Below is a screenshot of his latest reply lol


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Hi Christopher! I'm happy to look at your support ticket and see if we can reroute it. Thanks for sending me your support ticket #.

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Thank you.

Level 12

Finally an all-in-one update installer!

My upgrade went relatively smooth. I had a little trouble with upgrading my additional poller because it kept timing out. The poller install package has a hard limit of 30 min to gather all the info from the main poller. I found that if you grab 'CoreInstaller.msi' and 'MIbs.msi' from C:\ProgramData\Solarwinds\Installers on the main poller and manually copy them to your additional poller you can cut a bunch of that 30 min window. Copy those files to your desktop. Then start the install on the additional poller. As soon as you start, you need to look for C:\Users\[your user]\AppData\Local\Temp\2\SWOrionSetup[datestamp]\subinstallers\CORE_2017.x\. (This directory won't be created until you start your install.) Immediately paste those files you copied over to your desktop into this directory and it'll shave off almost a gig of download (depending on the number of modules in your environment) and help keep you from timing out.

It's well worth the upgrade. I'm looking forward to future upgrades with the new all-in-one installer.

Level 12

Upgraded from NPM 11.5.2, NTA, SAM, and SRM for that version all the way to 12.2. took a while but the Upgrade advisor helped a lot. only issue is that every time a page refreshes the stupid pencilOrionAggravationScreen.jpg popup screen keeps coming up. how do you stop that? this is driving me crazy and I can not figure out how to turn it off.

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Glad I'm not the only one whose getting that pop up. Not earth-shattering but it's still annoying!

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Where you able to do this with only the 12.2 installer or did you have to do interim steps before it?

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SolarWinds Orion Platform 2017.3 Hotfix 1 includes the following security updates:

Password fields allowed auto-complete.

The Manage Alerts page displays $ signs instead of variables.

Node limitations are applied incorrectly on tertiary-level hosted entities, such as application components, in container members.

Account limitations to display no objects are not correctly applied when viewing hosted entities in container members.

Borders around popups in bar graphs are bigger than the popup in Chrome.

Cannot add more than one variable in the mail recipients section in the Send an Email/Page alert action.

The bundled SNMP Walk tool is an earlier version.

Installations behind proxy servers may not be able to connect to Leapfile to upload diagnostic files.

Ok, got it dialog does not dismiss correctly.

NOC mode for ASA Node Details page does not load in a timely fashion.

ASA-related charts do not load in the Node Details’ subviews.

Orion Platform does not support later versions of DPAIM.

Toolset menus do not display in the correct area.

The Orion Web Console is unresponsive when hovering over Toolset buttons in the management resource.

The Orion Web Console does not display the top menu and shows errors on other pages when client certificate authentication is enabled in IIS.

This hotfix left me with an unusable system.  I have 4 open tickets now and they have been escalated to dev.

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What is your case number?

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I resolved Case # 1291329

Alerting service was failing.  I stopped alert actions.  Cleared all alert instances, and the alerting service seems stable.  I have resumed alerts and it is still stable.

Apparently, something in the alerts table got corrupt when the config wizard ran.

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