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NPM 10.1.2 Not detecting interfaces

I am able to connect to my Cisco devices using SNMP but am unable to monitor the interfaces. Sometimes it won't even detect my devices and it throws this error "The file '/Orion/Discovery/Controls/InterfaceList.ascx' does not exist.". I have ran the repair and even re-installed NPM but I keep coming back to this error. I know this is an older version of NPM, but has anyone come across this error before?


I have saved the error message, although I don't know what its trying to tell me, but here it is.



Time: 08/16/2013 16:40:40.2542

Server: Microsoft-IIS/7.5

Pipeline: Integrated

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

Error Instance: 6400f8b1b8424da794affa46419cd49c

User: N/A

URL: ccs-sws-1:80/.../Interfaces.aspx

Referrer: ccs-sws-1:80/.../Interfaces.aspx

Message: The file '/Orion/Discovery/Controls/InterfaceList.ascx' does not exist.

ErrorSite: System.Web.TemplateParser.ParseString

ErrorType: System.Web.HttpParseException

Stack:

at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)

at System.Web.UI.TemplateParser.ParseReader(StreamReader reader, VirtualPath virtualPath)

at System.Web.UI.TemplateParser.ParseFile(String physicalPath, VirtualPath virtualPath)

at System.Web.UI.TemplateParser.ParseInternal()

at System.Web.UI.TemplateParser.Parse()

at System.Web.UI.TemplateParser.Parse(ICollection referencedAssemblies, VirtualPath virtualPath)

at System.Web.Compilation.BaseTemplateBuildProvider.get_CodeCompilerType()

at System.Web.Compilation.BuildProvider.GetCompilerTypeFromBuildProvider(BuildProvider buildProvider)

at System.Web.Compilation.BuildProvidersCompiler.ProcessBuildProviders()

at System.Web.Compilation.BuildProvidersCompiler.PerformBuild()

at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)

at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)

at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)

at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)

at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)

at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)

at System.Web.UI.PageHandlerFactory.GetHandler(HttpContext context, String requestType, String virtualPath, String path)

at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

-- Inner Exception

  Message: The file '/Orion/Discovery/Controls/InterfaceList.ascx' does not exist.

  Type: System.Web.HttpParseException

  Stack:

at System.Web.UI.TemplateParser.ProcessException(Exception ex)

  at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)

  at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)

---- Inner Exception

    Message: The file '/Orion/Discovery/Controls/InterfaceList.ascx' does not exist.

    Type: System.Web.HttpException

    Stack:

at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)

    at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)

    at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)

    at System.Web.Compilation.BuildManager.GetVPathBuildResult(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)

    at System.Web.UI.BaseTemplateParser.GetReferencedType(VirtualPath virtualPath, Boolean allowNoCompile)

    at System.Web.UI.BaseTemplateParser.GetUserControlType(VirtualPath virtualPath)

    at System.Web.UI.MainTagNameToTypeMapper.ProcessUserControlRegistration(UserControlRegisterEntry ucRegisterEntry)

    at System.Web.UI.BaseTemplateParser.ProcessDirective(String directiveName, IDictionary directive)

    at System.Web.UI.TemplateControlParser.ProcessDirective(String directiveName, IDictionary directive)

    at System.Web.UI.PageParser.ProcessDirective(String directiveName, IDictionary directive)

    at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)

Assemblies:

Version          Assembly

---------------- ----------------------------------------------------------

2.0.0.0,         Accessibility

2.0.0.0,         CustomMarshalers

8.2.20082.1000,  Infragistics2.WebUI.Shared.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebChart.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebGauge.v8.2

8.2.20082.1000,  Infragistics2.WebUI.UltraWebNavigator.v8.2

0.0.0.0,         -lj2ued-

8.0.0.0,         Microsoft.JScript

8.0.0.0,         Microsoft.Vsa

7.0.3300.0,      MSDATASRC

3.0.0.0,         SMDiagnostics

2.0.0.0,         System

2.0.0.0,         System.Configuration

2.0.0.0,         System.Configuration.Install

3.5.0.0,         System.Core

2.0.0.0,         System.Data

3.5.0.0,         System.Data.DataSetExtensions

2.0.0.0,         System.Data.SqlXml

2.0.0.0,         System.Design

2.0.0.0,         System.DirectoryServices

2.0.0.0,         System.Drawing

2.0.0.0,         System.Drawing.Design

2.0.0.0,         System.EnterpriseServices

3.0.0.0,         System.IdentityModel

3.0.0.0,         System.IdentityModel.Selectors

2.0.0.0,         System.Management

3.0.0.0,         System.Runtime.Serialization

2.0.0.0,         System.Security

3.0.0.0,         System.ServiceModel

3.5.0.0,         System.ServiceModel.Web

2.0.0.0,         System.Transactions

2.0.0.0,         System.Web

3.5.0.0,         System.Web.Abstractions

3.5.0.0,         System.Web.Extensions

3.5.0.0,         System.Web.Extensions.Design

2.0.0.0,         System.Web.Mobile

2.0.0.0,         System.Web.RegularExpressions

2.0.0.0,         System.Web.Services

2.0.0.0,         System.Windows.Forms

3.0.0.0,         System.Workflow.Activities

3.0.0.0,         System.Workflow.ComponentModel

3.0.0.0,         System.Workflow.Runtime

3.5.0.0,         System.WorkflowServices

2.0.0.0,         System.Xml

3.5.0.0,         System.Xml.Linq

2.0.0.0,         mscorlib

1.0.11119.20010, AjaxControlToolkit

3.1.0.39271,     Antlr3.Runtime

1.0.0.0,         AxInterop.C1Query80

5.5.0.0,         AxTomSawyer

1.0.1.6,         FiftyOne.Foundation

1.4.0.0,         HtmlAgilityPack

1.0.0.0,         Interop.C1Query80

2.0.0.0,         Interop.stdole

1.2.10.0,        log4net

3.0.0.0,         Microsoft.Web.Services3

3.7.0.178,       NetflowConfig

3.7.0.178,       NetflowReporting

3.7.0.178,       NetflowWeb

2011.2.5.2234,   NetPerfMonWeb

2011.2.5.2234,   OrionWeb

2.0.0.0,         SmartThreadPool

2011.2.5.2234,   SolarWinds.Common

1.0.0.0,         SolarWinds.Data

2011.2.0.187,    SolarWinds.Data.Entity

2011.2.0.187,    SolarWinds.InformationService.Addons

1.0.0.0,         SolarWinds.InformationService.Contract

2011.2.0.187,    SolarWinds.InformationService.Contract2

1.5.3.234,       SolarWinds.JobEngine.Contract

2.2.3.136,       SolarWinds.JobEngine.Contract2

1.0.0.504,       SolarWinds.Licensing.Framework

2.0.0.0,         SolarWinds.Logging

1.6.0.117,       SolarWinds.MapEngine

1.6.0.117,       SolarWinds.MapStudio.Web

2011.2.5.2234,   SolarWinds.Net.ICMP

2011.2.5.2234,   SolarWinds.Net.SNMP

2011.2.5.2234,   SolarWinds.Net.WMI

3.7.0.178,       SolarWinds.Netflow.Common

3.7.0.178,       SolarWinds.Netflow.Contracts

3.7.0.178,       SolarWinds.Netflow.Web.Chart2

10.1.12.171,     SolarWinds.NPM.Base

10.1.12.171,     SolarWinds.NPM.Common

10.1.12.171,     SolarWinds.NPM.Ucs

10.1.12.171,     SolarWinds.NPM.Web

1.0.0.0,         SolarWinds.NPM.Web.Gauge.V1

2.0.0.0,         SolarWinds.Orion.Common

2011.2.5.2234,   SolarWinds.Orion.Core.Common

2011.2.5.2234,   SolarWinds.Orion.Core.Data

2011.2.5.2234,   SolarWinds.Orion.Core.Jobs

2011.2.5.2234,   SolarWinds.Orion.Core.Models

2011.2.5.2234,   SolarWinds.Orion.Core.SharedCredentials

2011.2.0.0,      SolarWinds.Orion.Core.Strings

2011.2.0.0,      SolarWinds.Orion.Core.Web

2011.2.5.2234,   SolarWinds.Orion.Discovery.Contract

2011.2.5.2234,   SolarWinds.Orion.Pollers.Framework

2011.2.5.2234,   SolarWinds.Orion.Security

1.0.0.0,         SolarWinds.Shared

1.2.0.664,       SolarWinds.VIM.Common

1.2.0.664,       SolarWinds.VIM.Strings

1.2.0.664,       SolarWinds.VIM.Web

1.0.0.0,         SWPicExtFactoryLib

5.5.0.0,         TomSawyer

5.5.0.0,         TSEDefaultExtFactoryLib

6.1.0.0,         wnvhtmlconvert

0.0.0.0,         App_Code.x7tyvzo5

0.0.0.0,         App_global.asax.0u5vutba

0.0.0.0,         App_GlobalResources.iz3rsoce

0.0.0.0,         App_Web__94q96ee

0.0.0.0,         App_Web__c2i8s3b

0.0.0.0,         App_Web_04dmrdk_

0.0.0.0,         App_Web_0g-ikld-

0.0.0.0,         App_Web_0xong7wo

0.0.0.0,         App_Web_13dzaoql

0.0.0.0,         App_Web_1ffh8o04

0.0.0.0,         App_Web_212y7fzb

0.0.0.0,         App_Web_4darya3w

0.0.0.0,         App_Web_-4gg0vnh

0.0.0.0,         App_Web_5da0yr6y

0.0.0.0,         App_Web_5fjzosbp

0.0.0.0,         App_Web_7jooxshe

0.0.0.0,         App_Web_7o3gc0gb

0.0.0.0,         App_Web_9_shgqhb

0.0.0.0,         App_Web_abowa7lp

0.0.0.0,         App_Web_a-eitjuu

0.0.0.0,         App_Web_aggregatedentitycountsetter.ascx.be89cd80.0gkorcup

0.0.0.0,         App_Web_b_u9xln4

0.0.0.0,         App_Web_ckit8x6e

0.0.0.0,         App_Web_cly9aqg3

0.0.0.0,         App_Web_dn1g5a3k

0.0.0.0,         App_Web_dtly0hrr

0.0.0.0,         App_Web_eaysvkvw

0.0.0.0,         App_Web_ffr61gqz

0.0.0.0,         App_Web_ftcvqila

0.0.0.0,         App_Web_g34sifp_

0.0.0.0,         App_Web_glzqwu4-

0.0.0.0,         App_Web_-goe-zuq

0.0.0.0,         App_Web_guqrl7yx

0.0.0.0,         App_Web_h3n4ordy

0.0.0.0,         App_Web_hbvi1x1m

0.0.0.0,         App_Web_ilcvjnur

0.0.0.0,         App_Web_iopirg-i

0.0.0.0,         App_Web_iw3pqseo

0.0.0.0,         App_Web_jv4j1tq2

0.0.0.0,         App_Web_k4gisodn

0.0.0.0,         App_Web_kibnkhox

0.0.0.0,         App_Web_liozjknv

0.0.0.0,         App_Web_lnxzo_bk

0.0.0.0,         App_Web_m1whef-r

0.0.0.0,         App_Web_m2ijsfyo

0.0.0.0,         App_Web_md1nyniu

0.0.0.0,         App_Web_na1uqhtk

0.0.0.0,         App_Web_naft6j5-

0.0.0.0,         App_Web_nsqmla-d

0.0.0.0,         App_Web_nznbvgya

0.0.0.0,         App_Web_o4utlktq

0.0.0.0,         App_Web_onsgcrvr

0.0.0.0,         App_Web_qb_h-8tm

0.0.0.0,         App_Web_r1pl_u3j

0.0.0.0,         App_Web_r6o03wki

0.0.0.0,         App_Web_rei0wvdg

0.0.0.0,         App_Web_rjsnchp5

0.0.0.0,         App_Web_rq7tnji0

0.0.0.0,         App_Web_rzzjjgbi

0.0.0.0,         App_Web_tdrz0aqj

0.0.0.0,         App_Web_tzljfuwt

0.0.0.0,         App_Web_ugcyolie

0.0.0.0,         App_Web_utwwdcim

0.0.0.0,         App_Web_uxam-d-b

0.0.0.0,         App_Web_v3qzpgh6

0.0.0.0,         App_Web_vepruq_v

0.0.0.0,         App_Web_vwyyovsz

0.0.0.0,         App_Web_w34pg1rf

0.0.0.0,         App_Web_wofhlrew

0.0.0.0,         App_Web_xydfh1k8

0.0.0.0,         App_Web_ybksrieq

0.0.0.0,         App_Web_yprolw0w

0.0.0.0,         App_Web_zatbgiun

0.0.0.0,         App_Web_zg4vupz9

0.0.0.0,         App_Web_zz_-frel

0.0.0.0,         A_348e749e_9700_4e40_96a0_d0887751081b

0.0.0.0,         A_659e7a29_cb3e_4711_bafd_14446ee4e040

0.0.0.0,         A_f0566346_5de6_40e8_acbc_f495048dd986

  • hi,

    have you tried to remove IIS pool that's there and reinstall?

    I would personally call support, that will be the fastest way to go.

  • As Michal mentioned, removing and rebuilding the website may resolve the issue.

    1. Please go into Control Panel> Administrative Tools> IIS Manager. Expand Local Computer> Web Sites, then Right Click on Solarwinds NetPerfMon and select Delete.
      1. Server 2003: In the IIS Manager, Right Click on the Local Computer, and select All Tasks> Restart IIS. In the Popup select Restart Internet Services on (Server Name).
      2. Server 2008: In the IIS Manager, Right Click on the Local Computer, and select Stop, then Right Click again and select Start.
    2. Go into C:\Inetpub and Rename Solarwinds Folder to SolarwindsOld.
    3. Go into Start> Programs> Solarwinds Orion> Configuration and Auto-Discovery> Configuration Wizard.
    4. Select Website> make sure that the setting are correct and Select Next, and Yes to any Popups and select Next Again.