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Level 7

Machine type unknown and One or more Interfaces are in an Unknown state.

We are having "Machine type unknown" and "One or more Interfaces are in an Unknown state" messages on some of our HP Proliant servers (DL380 G4 and G5 series) running Windows 2003 SP2

We have similar HP Proliant servers with  same Orion configuration,  OS and apps in the same network and they are working fine.

 

Please any one with ideas on how to resolve this problem?

 

Godwin

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6 Replies
Level 7

We are having having another message - Interface 'HP Network Team #1' is in an Unknown state

 

Please any one with solution or suggestion?

Thanks

 

Godwin

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Level 12

Go into 'Edit Node' and test SNMP.  Usually when we see this behavior its due to problems with SNMP. 

 

If the test fails - Restart the service, verify the community string, and make sure SNMP traffic isn't being blocked.

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Level 7

SNMP tested OK and service restarted still no luck

The SNMP traffic is not being blocked. Some similar servers in same network with same NIC and drivers are working fine

Community string is same as the one for the working servers

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Level 10

Hi genesys,

Can you try to query sysName (OID 1.3.6.1.2.1.1.5.0) and provide us result. We use this OID to get machine name.

P.S. You can use our Engineer’s Toolset http://www.solarwinds.com/products/toolsets/

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Level 7

We have queried the sysName as you indicated and got no result (no host name)

We did similar query on one of the working servers and the result is the server's hostname

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Level 10

Ok,

that's why you don't see name of device, but regading unknown device type do you use windows snmp agent, net-snmp or any other? And what returns sysObjectID (1.3.6.1.2.1.1.2) ? Lastly, what version of NPM do you use?

I'll check our database if your device type is presents.

Thanks

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