We are having "Machine type unknown" and "One or more Interfaces are in an Unknown state" messages on some of our HP Proliant servers (DL380 G4 and G5 series) running Windows 2003 SP2
We have similar HP Proliant servers with same Orion configuration, OS and apps in the same network and they are working fine.
Please any one with ideas on how to resolve this problem?
Go into 'Edit Node' and test SNMP. Usually when we see this behavior its due to problems with SNMP.
If the test fails - Restart the service, verify the community string, and make sure SNMP traffic isn't being blocked.
SNMP tested OK and service restarted still no luck
The SNMP traffic is not being blocked. Some similar servers in same network with same NIC and drivers are working fine
Community string is same as the one for the working servers
Can you try to query sysName (OID 188.8.131.52.184.108.40.206.0) and provide us result. We use this OID to get machine name.
P.S. You can use our Engineer’s Toolset http://www.solarwinds.com/products/toolsets/
that's why you don't see name of device, but regading unknown device type do you use windows snmp agent, net-snmp or any other? And what returns sysObjectID (220.127.116.11.18.104.22.168) ? Lastly, what version of NPM do you use?
I'll check our database if your device type is presents.
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