Hello,
I've been looking into monitoring our Internet Up-time for the purpose of reporting to upper management the metrics of Internet availability within our business.
There are many reasons why our Internet circuit could go down, and several other reasons in addition that would make our End Users believe the Internet to be down. I won't list them all here, but the list is made up of typical failures, such as ISP, power, or hardware. The user experience could be affected if DNS is suddenly unresponsive.
We have NPM, APM, and NTA to help solve this problem, and I would imagine a thorough solution would involve all three.
While I've only just begun applying the theory to the tools, I was wondering how some of you have thought about this metric. How do you monitor the User's Internet experience?
I'm less concerned with what other network related events may be going on concurrently and more interested in knowing when browsing the Internet is just not possible. (DNS is really an exception to this, as it does rely heavily on the LAN to be functioning.)
Thanks in advance!
-JaredC