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Level 7

Interface Utilization reset

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Hi all,

How can I reset interface utilization of an interface? I have this interface that been showing having high utilization for few weeks.

Top 10 percent utilization.JPG

Checking the switch shown that the interface utilization has came down to normal level, but the interface remains to be in Top 10 interfaces by Percent Utilization.

Any help is greatly appreciated.

1 Solution

If the device is being properly polled, it shouldn't show gray.

Test the polling to ensure all is successful.  If it isn't, troubleshoot it and fix it until it is; then it should stop showing that interface as gray/unavailable.

The only method I know of for resetting the count/statistics on a successfully monitored interface in NCM is to remove that interface and then re-add it.  The drawback with this is that it will cause your history of that port's statistics in NCM to be lost.  If that's unimportant, try removing it and then adding it back in--AFTER you've confirmed it's being polled successfully.

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4 Replies
Level 7

Thanks all for your help and suggestions. rschroeder‌ suggestion worked.  I am getting the right utilization data for that interface after removing it and adding it back.  Anyhow all other interfaces on this switch still showing unknown

If the device is being properly polled, it shouldn't show gray.

Test the polling to ensure all is successful.  If it isn't, troubleshoot it and fix it until it is; then it should stop showing that interface as gray/unavailable.

The only method I know of for resetting the count/statistics on a successfully monitored interface in NCM is to remove that interface and then re-add it.  The drawback with this is that it will cause your history of that port's statistics in NCM to be lost.  If that's unimportant, try removing it and then adding it back in--AFTER you've confirmed it's being polled successfully.

View solution in original post

I've seen this when the actual interface speed was incorrectly identified. Editing the interface and changing the speed to the actual was the fix for me. Not sure if this is the same issue you're having but might be worth a look.

Level 17

The interface status is showing Gray (Unknown), i.e., there is a problem polling this interface. Are you able to poll everything else on this device? You can check the charts for recent data