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Level 8

Incorrect Information on the Customer Portal for Licences


I am attempting to deactivate an ROP250 license. On the customer portal, under license manager, we have two ROP250 licences. Unfortunately, when I click to view the details on them, the server name is wrong so I don't know which one is the correct one.

Is there any other way to reconcile which server has a certain license on the customer portal? Our SolarWinds environment is offline and we can't connect it unfortunately.

Many thanks.

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