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How to rebuild an APE

prashantsingh over 5 years ago

Hi Team,

I have to rebuild an APE. The platform version is 2017.3 HF3

While reinstalling the APE on a new box, we are getting the error: Algorithm has stuck! Unable to install any product on setup.

Is there any other way to install or I have to choose the legacy version?

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0 aLTeReGo over 5 years ago

It sounds like you downloaded the Additional Poller Installer for a different Orion Platform version through the Customer Portal. Instead, you will need to download and run the Scalability Engines Installer from the web interface of your Orion server. it is located under [Settings > Polling Engines > Download Installer Now]
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0 prashantsingh over 5 years ago in reply to aLTeReGo

HI aLTeReGo, I tried this way as well again getting the same error.
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0 prashantsingh over 5 years ago in reply to aLTeReGo

While trying to install via 12.1 installer getting following error:
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0 prashantsingh over 5 years ago

Is there someone from SolarWinds support who can pick the call or reply on Case # 00145046 - Rebuild additional poling engine
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0 rschroeder over 5 years ago

If it were me, I'd delete the APE that has failed to recreate/rebuild. Completely. Wipe it out, then follow the process, provided by aLTeReGo previously, once a new platform is created to replace it. RDP into the newly rebuilt/wiped server, open a web page to the Main Instance of NPM, then use the Polling Engines link as referenced above to recreate your APE.
I've actually done this a couple of times with good success. The important part was giving the new APE the exact same name and IP address as the APE that failed to build of upgrade. It worked well for me.
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0 aLTeReGo over 5 years ago in reply to prashantsingh

What version of the installer are you using? You can check this by right-clicking on the installer itself, selecting 'Properties' and clicking on the 'Details' tab.
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0 prashantsingh over 5 years ago in reply to rschroeder

Hi rschroeder, This has worked for me as well in the past. I have created a new box and using the old hostname and IP to install the application and getting the above-mentioned errors.
Luckily got support on call, who shared the link for the port requirement and left away since his shift was over and nobody joined later. Port connectivity is fine.
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0 prashantsingh over 5 years ago in reply to aLTeReGo

Hi aLTeReGo , The version is the same as mentioned by you.
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0 aLTeReGo over 5 years ago in reply to prashantsingh

What module(s) do you have installed?
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0 dgsmith80 over 5 years ago in reply to prashantsingh

This sounds similar to the issues experienced here: new
Have you changed the Name of your Primary Orion server by any chance? If so you will need to run a script on your Database to update the NetBios reference in your system.
Personally, I might be tempted to remove all reference to your existing APE and then try the rebuild as if it were a new machine
Have you tried downloading the NPM12.2 Offline installer directly from the Customer Portal and putting it onto the APE Server? When it runs you can select the Scalability option?
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