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Level 8

How to get the Packet Loss in Orion?

Today I found in Orion the Packet loss of a device had arrived 60%. When I log on to the Orion server to ping the device I found it's good and there were no packets dropped. So I want to know how the packet loss calculated? and the packets loss is the device's packets loss or the interface's (which IP is added to Orion) packets loss??

any comments will be appreciated.

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11 Replies

Even i observed packet loss for many nodes which is not shown when we ping manually to the devices from Solarwinds

Did we get any solution for this issue?


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Level 17

Packet loss is calculated from the number of ICMP packets that are dropped when polling the node.

Run a sniffer trace to that device using Ethereal or WireShark. If you are not seeing missing data, then you can be pretty sure that no SNMP packets are being lost, but the sniffer capture would tell you for certain.

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Thanks for your help.

I know Packet loss is calculated from number of ICMP packets that are dropped when polling the node.

then what's the ICMP frequency? you know the device has lots of interfaces that each one has a IP address, and if I added the device using the interface A.

and I want to know the Packets loss is the interface A's packets loss or the device's packets loss? the polling engine polls the interface A or all the device's interfaces?

why in Orion I see the packets loss is 60% but when I ping the interface A's IP address there was no packets dropped??

thanks again.

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Orion pings the IP address of the element you have in Orion.

Lets say its a L2 switch and you have VLAN1's IP in there  Orion will ping, but what you won't see is the L1 and or L2 connectivity because port 1/1 does not have an IP (1/1 is physically connected to the upstream router)

 The same is true for a router monitored in Orion using it's Loopback0 IP address:

R1 - Loopback0 ip  S0 -

Orion is pinging, if your seeing drops (missing ICMP packets) then it's further upstream.

You can add S0's ip, but you will end up with duplicate hostnames in Orion.

If you have the SolarWinds Tool set, launch the traceroute utility and find out where the drops are occurring.  If not from a cmd prompt on the Orion server (open 2 cmd) one ping -t  and once you start seeing drops , in the other DOS window type tracert (whatever the IP is)

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 If my memory is correct the reported packet loss is a 10 poll moving average. So if it says 60% and you ping it then and it replies that is to be expected, unless of course the node is totally down. It means that over the last 10 pings 4 did not get a response. As for the interfaces involved, Orion will send the ICMP requests to the IP address specified for the node. It will not send ICMP requests to every interface on a system.

 You may want to adjust the payload of the ping packet as well to see if that will improve the response percentage.





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 Does anyone know how many actual ICMP requests Orion transmits per poll?





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I think this will depend on how you have System Manager configured (polling interval) and the number of nodes you're polling.
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 One ping per poll.



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In your example of packet loss,  if 10 pings were sent and 4 pings did not get a response . Doesn't that mean you had 40% packet loss? Only 60 percent received a reply? Just trying to understand what packet loss % means.

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 I wasn't aware of this registry hack.  Do you know of any intent to actually move this configuration setting within the main application options?

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This may be an issue with the ICMP packet size.
Some devices will not respond to packets larger than a certain size.
You can decrease the Orion ICMP polling packet size as per this post.

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