Using the Custom Property editor I have added a "notes" field for Nodes and Interfaces, and added them to the respective views. The purpose of this is to allow my NOC clients to add information pertaining to status. I have also set up Advanced Alerts to trigger off of keywords in "notes"; such as the word "removed." When a node has the word removed in the notes field an email is sent to myself and my backup Orion admin letting us know to remove the node from Orion. The interface notes field is predominantly used for recording Service provider ticket numbers and at the end of the month it is also useful in validating SLAs with the carrier from a MTTR vs. ticket perspective.
Additionally the notes are extremely helpful for the NOC staff in preventing multiple analysts from working on the same issue at the same time; they just put their name in the notes to indicate they are performing the initial problem determination. My biggest demand was for the NOC to be able to Acknowledge down devices/interfaces, as a former manager of the NOC, I have first hand experience with that and I couldn't even begin to count how many times someone acknowledged an issue yet nothing was done... The standard answer was "I took another call." (etc...)
The one downside to the notes field is that I had to check the Allow View Customization box for the NOC staff. Not only did that take a while in the Account List (I miss the old Account Manager on the server), but it opened Pandora's box in that the Edit Resource Icon is now usable from a NOC client perspective. Sure enough, even with graphical instructions, the very first person clicked that instead of the Update Notes button.
When viewing specific nodes (our switches) I would love to have the MAC address and the IP addresses their associated with linked to the port. I plan on doing this myself (if I have to) but it would cut into my Counter-Strike time and I would rather not do that. :-)
My work around for the visible Edit Resource Icon:
Backup the existing image first: C:\Inetpub\SolarWinds\NetPerfMon\images\SmallButton.Edit.gif
Then replace it with a tiny 5x5 pixel transparent image.
5x5 is pretty hard to hit, but its still there for the Admin
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